Sales Ops Lead: Hybrid, Enablement & High-Impact Team

TD SYNNEX; Bracknell; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid working

Private healthcare

Matched pension

Enhanced parental leave

Diversity & inclusion groups

Career progression programs

Sustainability initiatives

Job summary

TD SYNNEX in Bracknell is seeking a Sales Operations Team Leader to guide a high‑performing team and drive operational excellence. You’ll manage priorities, monitor SLAs, and mentor colleagues to achieve targets while ensuring outstanding customer outcomes.

You’ll work in a hybrid environment with a culture of trust, inclusion and professional development. Strong leadership, CRM proficiency and a customer‑centric mindset are essential for success.

Qualifications

• Experience leading a Sales Operations team or similar.
• Proven ability to manage priorities and drive operational excellence.
• Strong CRM experience and data-driven decision making.
• Excellent communication and relationship-building skills.

Responsibilities

• Support workload planning and daily priority management to ensure the team is organised and performing effectively.
• Role‑model Sales Operational Excellence, consistently achieving targets and KPIs.
• Monitor customer SLAs across orders, quotes and outstanding queries.
• Act as the subject matter expert for relevant systems and tools.
• Support Sales Operations training, including onboarding and induction activities.
• Assist with the delivery and administration of business incentives for the Sales Operations team.
• Act as the first point of contact for internal and customer escalations, responding quickly and effectively.
• Build strong working relationships with the Internal Sales Management team.
• Coach, guide and motivate team members to perform at their best.
• Deputise for the Sales Operations Manager when required.

Skills

Time management

Relationship building

CRM experience

Organisational skills

Numerical analytics

Telephone manners

Customer focus

Communication skills

People engagement

Leadership/Coaching

Tools

CRM system

Job description

TD SYNNEX in Bracknell is seeking a Sales Operations Team Leader to guide a high‑performing team and drive operational excellence. You’ll manage priorities, monitor SLAs, and mentor colleagues to achieve targets while ensuring outstanding customer outcomes.

You’ll work in a hybrid environment with a culture of trust, inclusion and professional development. Strong leadership, CRM proficiency and a customer‑centric mindset are essential for success.