Sales Operations Team Leader

DealHub Ltd.; Bracknell; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Healthcare + Pension

Parental leave

Diversity & Inclusion groups

Career progression

Sustainability initiative

Job summary

TD SYNNEX in the United Kingdom is seeking an experienced Sales Operations Team Leader to guide a high‑performing team alongside the Sales Operations Manager.

You will own workload planning, KPI delivery, and escalation management while coaching colleagues to meet targets and uphold an exceptional level of service across orders and quotes.

Qualifications

• Experience leading Sales Operations teams.
• Proven ability to drive customer-centric process improvements.
• Strong analytics and performance management skills.

Responsibilities

• Support workload planning and daily priority management for the team.
• Role-model Sales Operational Excellence and KPI attainment.
• Monitor SLAs across orders, quotes, and queries.
• Be the subject matter expert for relevant systems and tools.
• Support Sales Operations onboarding and training activities.
• Coordinate incentives delivery for the team.
• Act as first point of contact for escalations with quick resolution.
• Build relationships with Internal Sales Management.
• Coach and motivate team members; deputise for the Manager when required.

Skills

People leadership

Team management

Relationship building

CRM experience

KPIs & metrics

Prioritisation

Communication

Tools

CRM system

Job description

Lead Operational Excellence and Deliver Outstanding Customer Outcomes at TD SYNNEX!

We're looking for an experienced and people‑focused Sales Operations Team Leader to work alongside the Sales Operations Manager, guiding, motivating and developing a high‑performing team. You'll play a key role in driving operational excellence, managing priorities, and ensuring our customers receive a consistently exceptional level of service.

We're not here to sell you a job. We're here to invite you into a culture that values curiosity, celebrates diverse perspectives, and believes that great leadership starts with listening.

If you're passionate about collaboration, building strong relationships, and delivering results with accountability and clear communication, this is your opportunity to make a real impact.

Why You'll Love Working Here

• Hybrid working.
• Private healthcare, matched pension, enhanced parental & family leave.
• "Moments that matter" paid time off (yes, even for your pet's birthday).
• Four Business Resource Groups supporting inclusion and belonging.
• Clear progression paths and benchmarked salaries.
• Sustainability - we're building a greener future. We've reduced energy consumption in our UK offices by 19.2% year-on-year - it's not just a goal, it's a commitment.
• A culture that values every voice and celebrates diverse perspectives.
• These values drive everything we do, they're not just posters on the wall:
• Own it
• Grow and Win
• Dare to Go
• Do the Right Thing

We believe that when our values guide our actions, we build stronger teams, deeper relationships, and a future full of possibility.

We're proud to be a Disability Confident employer and welcome applicants from all backgrounds.

What You'll Be Doing

• Support workload planning and daily priority management to ensure the team is organised and performing effectively.
• Role‑model Sales Operational Excellence, consistently achieving targets and KPIs.
• Monitor customer SLAs across orders, quotes and outstanding queries.
• Act as the subject matter expert for relevant systems and tools.
• Support Sales Operations training, including onboarding and induction activities.
• Assist with the delivery and administration of business incentives for the Sales Operations team.
• Act as the first point of contact for internal and customer escalations, responding quickly and effectively.
• Build strong working relationships with the Internal Sales Management team.
• Coach, guide and motivate team members to perform at their best.
• Deputise for the Sales Operations Manager when required.

What You'll Bring

• Strong time management and prioritisation skills.
• Experience building effective relationships with coworkers and customers.
• Previous experience working with a CRM system.
• Excellent organisational skills with strong attention to detail.
• Confidence working with numbers and operational metrics.
• A professional and confident telephone manner.
• A customer‑focused, target‑driven mindset.
• Understanding of sales and operational processes.
• Clear and effective communication skills (written, verbal and face‑to‑face).
• Strong people engagement and coaching capability.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.