Sales Operator (Variable Hours)

THE ROYAL SHAKESPEARE COMPANY, STRATFORD-UPON-AVON; Stratford-upon-Avon; On-site; GBP 24,000 - 29,000; Full time

Job summary

The Royal Shakespeare Company in Stratford-upon-Avon is seeking a Sales Operator (Variable Hours) to deliver outstanding customer service, maximise ticket sales, and promote RSC productions, memberships and services.

Based on-site at the Box Office, you will handle bookings by phone, counter and post, work flexible hours including weekends, and support the team with ticket dispatch and general box office operations to keep everything running smoothly.

Qualifications

• Previous Box Office or sales experience
• Strong commitment to delivering excellent customer service
• Excellent communication skills with a confident and professional telephone manner
• Ability to work independently and use initiative, as well as collaboratively in a team
• Good numeracy skills and attention to detail
• Experience of ticketing systems (or similar) and Microsoft Office (Outlook, Excel, Teams)

Responsibilities

• Deliver high-quality customer service via phone, in person, and outbound calls
• Process ticket bookings accurately across phone, counter, and postal channels
• Promote and sell productions, memberships, and related products
• Provide clear, engaging information about events and services
• Maintain accurate customer records and transactional reconciliation processes
• Support team activities, ticket dispatch, and general Box Office operations

Skills

Customer service

Sales

Box Office experience

Telephone manner

Numeracy

Ticketing systems

Tools

Ticketing systems

Microsoft Office

Job description

Job description

Sales Operator (Variable Hours) (1833)

Looking for a role where you can deliver outstanding customer service? Enjoy speaking to a wide range of people and helping them find the perfect experience? Confident working in a fast-paced environment where no two days are the same? Keen to be part of a supportive team at the heart of a world-renowned theatre company? Are you looking for flexibility with working hours?

We are looking for Sales Operators (Box Office) to deliver exceptional customer service, while maximising ticket sales and promoting RSC productions, memberships, and services.

Based on site in Stratford-upon-Avon, you will be supporting on our Box Office counters or telephone lines, providing the highest levels of customer service to the general public. The roles are variable hours and help to keep operations running smoothly at peak times. We are looking for people that can be flexible with days and hours, which includes weekend working.

Reporting to the Sales and Ticketing Manager, key areas of responsibility include (please see the Role Profile for the comprehensive list):

• Deliver high-quality customer service via phone, in person, and outbound calls
• Process ticket bookings accurately across phone, counter, and postal channels
• Promote and sell productions, memberships, and related products
• Provide clear, engaging information about events and services
• Maintain accurate customer records and transactional reconciliation processes
• Support team activities, ticket dispatch, and general Box Office operations

To be suitable for this role, it is essential that you have:

• Previous Box Office or sales experience
• Strong commitment to delivering excellent customer service
• Excellent communication skills with a confident and professional telephone manner
• Ability to work independently and use initiative, as well as collaboratively in a team
• Good numeracy skills and attention to detail
• Experience of ticketing systems (or similar) and Microsoft Office (Outlook, Excel, Teams)

The basic working day will be anytime between 8.30am to 8.30pm, with a minimum call of 3 hours and a maximum shift length of 8 ½ hours including a 1 hour unpaid lunch break. The Sales and Ticketing rota is being produced no later than 5 weeks in advance.

About the RSC

The RSC strives for excellence, and values creativity, inclusivity, sustainability, collaboration, and accountability.

We can offer great benefits and aim to create a welcoming, supportive environment which is happy, healthy and safe. We place great importance upon developing a diverse, highly motivated and energised workforce to help achieve our priorities. We put our values at the heart of everything we do.

We are committed to building a diverse workforce and welcome applications from all individuals.

We believe that safeguarding children and adults is everyone's responsibility, and everybody working at the RSC has a duty to place safeguarding at the heart of their work. We welcome candidates who will support and advocate the RSC's environmental objectives continuing to improve our sustainability work and actions both on and off stage.

The Royal Shakespeare Company (no. 212481) is a registered charity.

• Artistic/Executive:Executive
• Position Type:Permanent (Variable Hours)
• Closing Date:4 October 2026
• Salary:£13.45 per hour