Commercial Operations Sales Coordinator

National Theatre; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

A major performing arts organization in London is seeking a Commercial Operations Sales Coordinator to drive sales and enhance customer experiences. This role involves managing client relationships, coordinating diverse projects, and working in a dynamic environment. Ideal candidates should possess strong communication skills, financial process experience, and the ability to organize multiple tasks effectively. This full-time position offers an opportunity to contribute to commercial success in the performing arts sector.

Qualifications

• Strong communication skills to engage effectively with clients.
• Experience in managing relationships and customer expectations.
• Ability to organize and prioritize tasks in a fast-paced environment.
• Familiarity with financial processes like invoicing and purchasing.
• Proven experience in coordinating events both online and in person.

Responsibilities

• Proactively develop sales relationships and enhance customer lifetime value.
• Explore new opportunities to exceed customer expectations.
• Coordinate multiple projects while maintaining high-quality customer experiences.
• Adapt to a dynamic environment and manage diverse activities.

Skills

Excellent communication and influencing skills

Client relationship management

Planning and organizing skills

Financial process experience

Event coordination skills

Financial processes

Invoices

Purchasing

Event coordination

In-person events

Online events

Job description

Commercial Operations Sales Coordinator – National Theatre

We are looking for a Commercial Operations Sales Coordinator to join the National Theatre Enterprises Team. As COSC you will play a key role in achieving commercial targets through the implementation of the marketing & sales strategy across a diverse range of products within the Customer Experience and Commercial Operations directorate.

Responsibilities

Your responsibilities include:

• Taking a proactive approach to sales, developing relationships with clients and contributing to maximum customer lifetime value through exceptional service and customer experience.
• Exploring new opportunities and supporting colleagues in exceeding customer expectations and delivering financial results through year‑on‑year growth.
• Coordinating products and activities, switching seamlessly between projects and contributing to project development alongside core sales and customer experience responsibilities.
• Maintaining high‑quality experiences, attention to detail and adaptability in a fast‑paced, multidisciplinary environment.

Qualifications

• Excellent communication with exemplary sales and influencing skills.
• Experience liaising with a variety of clients and customers.
• Excellent administrative, planning and organising skills, including the ability to prioritise tasks and multiple workstreams.
• Experience with financial processes, such as invoices and purchasing.
• Experience in event coordination for both in‑person and online events.

Job Details

• Seniority level: Associate
• Employment type: Full‑time
• Job function: Administrative
• Industries: Performing Arts, Non‑profit Organizations, Entertainment Providers
• Location: London, England, United Kingdom

If that sounds like you, this may be the role for you!

To apply, please follow: https://jobs.nationaltheatre.org.uk/job/commercial-operations-sales-coordinator-5737214

The closing date for the completion of a completed application is Tuesday 23rd December at 12 noon.