Box Office Sales Operator — Flexible Hours

THE ROYAL SHAKESPEARE COMPANY, STRATFORD-UPON-AVON; Stratford-upon-Avon; On-site; GBP 24,000 - 29,000; Full time

Job summary

The Royal Shakespeare Company in Stratford-upon-Avon is seeking a Sales Operator (Variable Hours) to deliver outstanding customer service, maximise ticket sales, and promote RSC productions, memberships and services.

Based on-site at the Box Office, you will handle bookings by phone, counter and post, work flexible hours including weekends, and support the team with ticket dispatch and general box office operations to keep everything running smoothly.

Qualifications

• Previous Box Office or sales experience
• Strong commitment to delivering excellent customer service
• Excellent communication skills with a confident and professional telephone manner
• Ability to work independently and use initiative, as well as collaboratively in a team
• Good numeracy skills and attention to detail
• Experience of ticketing systems (or similar) and Microsoft Office (Outlook, Excel, Teams)

Responsibilities

• Deliver high-quality customer service via phone, in person, and outbound calls
• Process ticket bookings accurately across phone, counter, and postal channels
• Promote and sell productions, memberships, and related products
• Provide clear, engaging information about events and services
• Maintain accurate customer records and transactional reconciliation processes
• Support team activities, ticket dispatch, and general Box Office operations

Skills

Customer service

Sales

Box Office experience

Telephone manner

Numeracy

Ticketing systems

Tools

Ticketing systems

Microsoft Office

Job description

The Royal Shakespeare Company in Stratford-upon-Avon is seeking a Sales Operator (Variable Hours) to deliver outstanding customer service, maximise ticket sales, and promote RSC productions, memberships and services.

Based on-site at the Box Office, you will handle bookings by phone, counter and post, work flexible hours including weekends, and support the team with ticket dispatch and general box office operations to keep everything running smoothly.