Sales Operations & Support Specialist

Workshop Recruitment; Whiteley; On-site; GBP 28,000 - 30,000; Full time

Job summary

Workshop Recruitment is hiring a Sales Support Assistant for a permanent role in Fareham. You will be the first contact for customers and support the sales order process, coordinating with the Italian sales office and logistics to deliver excellent service.

The ideal candidate will have strong organisational and communication skills, be proficient with Excel, and comfortable learning new software in a fast-paced environment. Must drive and have own transport.

Qualifications

• Proven experience in sales support, sales operations, or a similar role.
• Experience with CRM systems and order processes.
• Excellent organisational and multitasking abilities.
• Strong analytical and problem-solving skills.
• Advanced proficiency in Microsoft Excel and reporting tools.
• Detail-oriented with high accuracy and good communication.

Responsibilities

• Oversee daily sales support activities, including order processing, quotations, and contract administration.
• Ensure accuracy and timeliness of sales documentation and reporting.
• Maintain and improve CRM systems and sales databases.
• Management of stock and engagement with 3PL partners.
• Identify inefficiencies and implement streamlined sales processes.
• Develop and document SOPs and collaborate with sales leadership.
• Act as escalation point for customer queries and issues.
• Liaise with internal departments (finance, logistics, marketing).
• Manage CRM systems and ensure data integrity.

Skills

CRM systems

Excel

Organisational skills

Communication

Multitasking

Problem solving

Interpersonal skills

Attention to detail

Teamwork

Leadership capability

Tools

CRM systems

Job description

Workshop Recruitment is hiring a Sales Support Assistant for a permanent role in Fareham. You will be the first contact for customers and support the sales order process, coordinating with the Italian sales office and logistics to deliver excellent service.

The ideal candidate will have strong organisational and communication skills, be proficient with Excel, and comfortable learning new software in a fast-paced environment. Must drive and have own transport.