Sales & Operations Support Administrator – Customer-Focused

Hewett-Recruitment; Malvern; Sur place; GBP 28 000 - 30 000; Plein temps

Résumé du poste

Hewett-Recruitment is recruiting for a Sales & Business Support Administrator in Malvern. The role focuses on supporting customers, processing orders, and ensuring day-to-day operations run smoothly within a fast-paced team.

Key duties include handling customer inquiries, maintaining CRM records, and assisting with sales and operational tasks. Office-based role with standard hours and a clear progression path for career development.

Qualifications

• Experience in sales administration or customer service.
• Strong organisational skills with the ability to prioritise a varied workload.
• Excellent written and verbal communication.
• Proficient with CRM and Microsoft Office.

Responsabilités

• Process customer orders and schedules accurately.
• Act as a key contact for customers, delivering high levels of service.
• Manage customer enquiries and respond within service levels.
• Maintain accurate CRM records and data.
• Support the sales team with administrative tasks.
• Liaise with customers to resolve order queries and obtain missing information.
• Raising purchase orders and coordinating with suppliers for timely deliveries.
• Handle high volumes of emails and inbound calls.
• Assist with projects and process improvements across the business.
• Collaborate with other departments to enhance the customer experience.

Connaissances

Sales administration

Customer service

CRM systems

Microsoft Office

Organization

Communication

Problem solving

Outils

CRM software

Description du poste

Hewett-Recruitment is recruiting for a Sales & Business Support Administrator in Malvern. The role focuses on supporting customers, processing orders, and ensuring day-to-day operations run smoothly within a fast-paced team.

Key duties include handling customer inquiries, maintaining CRM records, and assisting with sales and operational tasks. Office-based role with standard hours and a clear progression path for career development.