Sales & Operations Support Specialist

Hewett Recruitment; Malvern; On-site; GBP 28,000 - 30,000; Full time

Job summary

Hewett Recruitment is seeking a Sales & Business Support Administrator on behalf of a growing Malvern employer. Based office-based, the role focuses on supporting customers, processing orders and keeping day-to-day operations running smoothly.

The ideal candidate will have proven experience in sales administration or customer service, strong organisation, excellent communication and proficiency with CRM systems and Microsoft Office.

Qualifications

• Experience in sales administration, customer service and business support.
• Strong organisational skills with the ability to prioritise a varied workload.
• Excellent written and verbal communication skills.
• Confident using CRM systems and Microsoft Office.
• High attention to detail and problem-solving abilities.

Responsibilities

• Processing customer orders and schedules accurately and efficiently.
• Acting as a key point of contact for customers, providing a high level of service.
• Managing customer enquiries and responding within agreed service levels.
• Maintaining accurate customer records and CRM data.
• Supporting the sales team with administrative tasks and business support activities.
• Liaising with customers to resolve order queries and obtain missing information.
• Raising purchase orders and working with suppliers to ensure timely deliveries.
• Managing a high volume of emails and inbound telephone calls.
• Supporting the handling of customer complaints and ensuring issues are escalated appropriately.
• Attending daily production meetings and communicating updates to colleagues.
• Assisting with projects and process improvements across the business.
• Working collaboratively with other departments to enhance the customer experience.

Skills

Sales administration

Customer service

CRM systems

Microsoft Office

Attention to detail

Communication

Team player

Tools

CRM software

Microsoft Office

Job description

Hewett Recruitment is seeking a Sales & Business Support Administrator on behalf of a growing Malvern employer. Based office-based, the role focuses on supporting customers, processing orders and keeping day-to-day operations running smoothly.

The ideal candidate will have proven experience in sales administration or customer service, strong organisation, excellent communication and proficiency with CRM systems and Microsoft Office.