Sales Operations Specialist - Order & Customer Excellence

Adecco Portugal; Uxbridge; On-site; GBP 24,000 - 32,000; Full time

Job summary

Adecco Portugal is recruiting a Sales Operations Administrator to join a busy sales team in the Uxbridge area. The role requires coordinating orders, supporting customers, and enabling smooth operations across sales, production and internal teams.

Responsibilities include handling orders in the ERP system, generating reports, and assisting with showroom visits and sales activities. A proactive, detail‑oriented communicator with Excel proficiency will excel in this role.

Qualifications

• Previous experience within Sales Administration, Sales Support, Customer Service, or Sales Operations.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent attention to detail and accuracy.
• Confident user of Microsoft Office, particularly Excel.
• Experience using ERP systems would be advantageous but is not essential.

Responsibilities

• Process and manage customer orders accurately using the ERP system.
• Monitor orders from receipt through to delivery.
• Resolve order queries and discrepancies quickly and effectively.
• Act as the main point of contact for customer enquiries.
• Liaise with internal departments to ensure customer requirements are met.
• Support the sales team with customer information, reporting, and meeting preparation.
• Assist with customer visits, showroom appointments, and sales activities.
• Produce and maintain sales reports and data analysis.
• Ensure customer and sales information is kept accurate and up to date.
• Respond to requests for sales data and performance information.
• Prepare presentations, spreadsheets, and supporting documentation.
• Coordinate product samples and track requests.
• Work closely with production and design teams to ensure deadlines are met.
• Monitor outstanding actions and follow up where required.

Skills

Strong organisational skills

Attention to detail

Communication

Proactive/problem-solving

Relationship-building

Tools

Microsoft Excel

ERP systems

Job description

Adecco Portugal is recruiting a Sales Operations Administrator to join a busy sales team in the Uxbridge area. The role requires coordinating orders, supporting customers, and enabling smooth operations across sales, production and internal teams.

Responsibilities include handling orders in the ERP system, generating reports, and assisting with showroom visits and sales activities. A proactive, detail‑oriented communicator with Excel proficiency will excel in this role.