Sales Operations & Accounts Specialist

Mulberry Recruitment; Wimbledon; On-site; GBP 30,000 - 34,000; Full time

Job summary

Mulberry Recruitment is seeking a proactive Sales Administrator in Wimbledon to sit at the heart of the customer journey. You will work closely with customers, key accounts, sales, logistics and operations to move orders from enquiry through to delivery, while supporting proactive sales and commercial analysis.

You will manage orders, resolve queries, check stock, and analyse data to identify opportunities and risks. Strong Excel and ERP/CRM skills are essential.

Qualifications

• Customer-facing sales admin experience or similar commercial role.
• Excellent communication and relationship-building skills.
• Strong attention to detail and organisational ability.
• Confidence with data, identifying trends and opportunities.
• Strong Microsoft Excel and MS Office skills.
• Experience using ERP/CRM systems.
• Ability to manage multiple priorities while staying accurate.

Responsibilities

• Manage customer orders from enquiry to delivery.
• Serve as a key contact for customers and resolve queries quickly.
• Check stock and suggest alternatives when unavailable.
• Monitor accounts, credit limits and balances.
• Collaborate with sales, logistics, credit and operations to keep processes smooth.
• Coordinate invoicing and resolve delivery/order issues.
• Build long-term relationships with customers and key accounts.
• Make proactive outbound calls to uncover new sales opportunities.
• Monitor order portfolios to spot opportunities for growth.
• Support sales campaigns and convert opportunities to revenue.
• Analyse sales and inventory data to identify trends and risks.
• Produce insightful reports for the commercial team.

Skills

Customer-facing

Communication

Relationship-building

Attention to detail

Organisational

Data analysis

Excel

ERP/CRM systems

multitasking

Tools

ERP/CRM systems

Job description

Mulberry Recruitment is seeking a proactive Sales Administrator in Wimbledon to sit at the heart of the customer journey. You will work closely with customers, key accounts, sales, logistics and operations to move orders from enquiry through to delivery, while supporting proactive sales and commercial analysis.

You will manage orders, resolve queries, check stock, and analyse data to identify opportunities and risks. Strong Excel and ERP/CRM skills are essential.