Head of Sales Operations - Lead Growth & Process (Hybrid)

Lorien; Milton Keynes; Hybrid; GBP 70,000 - 86,000; Full time

Benefits offered by this job

Car allowance

Hybrid working

Annual bonus 10-20%

Job summary

International Manufacturing Company is seeking a Head of Sales Operations to lead and shape the Sales Operations function, reporting to the Director of Account Management and Sales Operations. You will own the end-to-end workflow from quotation through to final delivery and invoicing.

You'll partner with Corporate and National Sales to drive sustainable growth across channels, optimise service centre performance through strong performance management and cross-functional collaboration.

Qualifications

• Experience managing commercial administration, sales support or order operations.
• Strong leadership in a KPI-driven service centre.
• Strong commercial and analytical capability with data and forecast analysis.
• Experience leading cross-functional teams in a matrix organisation.
• Excellent written and verbal communication.
• Proactive, continuous-improvement mindset focused on customer excellence.
• Bachelor's degree in Business Administration, Finance, Economics or similar (preferred).

Responsibilities

• Lead and develop Sales Administration and Order Processing teams.
• Document and structure current workflows and responsibilities.
• Establish and manage a shared service centre spanning all sales channels.
• Own end-to-end quote-to-order and order-to-cash processes.
• Drive process optimisation — automating manual workarounds and championing system/technology upgrades.
• Manage invoicing forecasts and support contract termination administration.
• Track and improve key performance metrics (quote/order accuracy, processing speed, on-time delivery).
• Collaborate cross-functionally with Sales, Commercial, Logistics, Workshop Operations and Customer Service.
• Own the Sales Operations budget and cost centreLead organisational and process change initiatives.

Skills

Sales operations leadership

Cross-functional collaboration

Forecasting & data analysis

Process optimisation

Communication skills

Education

Bachelor's degree in Business Administration, Finance, Economics

Job description

International Manufacturing Company is seeking a Head of Sales Operations to lead and shape the Sales Operations function, reporting to the Director of Account Management and Sales Operations. You will own the end-to-end workflow from quotation through to final delivery and invoicing.

You'll partner with Corporate and National Sales to drive sustainable growth across channels, optimise service centre performance through strong performance management and cross-functional collaboration.