Sales Operations Lead — CRM, Dashboards & Growth Insight

Lever, Inc.; Whitstable; On-site; GBP 52,000 - 76,000; Full time

Job summary

GCV Group is seeking a Sales Operations Manager to own the operational infrastructure supporting its commercial activity. You will work with senior leaders, business development and the Bid Manager to ensure opportunities are managed, information is accurate and systems run smoothly.

You will manage Zoho CRM day-to-day, coordinate activity across regions, produce high-quality dashboards and reporting, and provide CRM guidance and training to the wider organisation.

Qualifications

• Experience in sales operations or commercial operations.
• Strong organisational skills with attention to detail.
• Confidence engaging with senior stakeholders and challenging where needed.
• Commercial awareness and understanding of B2B environments.
• Strong Excel/spreadsheet capability.
• Experience producing and interpreting commercial reports and dashboards.

Responsibilities

• Own the day-to-day management and development of Zoho CRM.
• Coordinate sales and business development activity across teams, units and regions.
• Support senior leaders in progressing commercial opportunities effectively.
• Maintain accurate client, contact, project and opportunity information.
• Ensure commercial actions are followed through and opportunities move forward.
• Work with the Bid Manager as opportunities move into tender and proposal stages.
• Produce high-quality commercial reporting, dashboards and management information.
• Provide CRM guidance, support and training across the organisation.
• Improve CRM functionality, workflows and ways of working.
• Identify opportunities to improve efficiency and effectiveness of sales operations.
• Strengthen communication between commercial, operational and support teams.

Skills

CRM management

Excel

Dashboard creation

Stakeholder management

Reporting

Tools

Zoho CRM

Job description

GCV Group is seeking a Sales Operations Manager to own the operational infrastructure supporting its commercial activity. You will work with senior leaders, business development and the Bid Manager to ensure opportunities are managed, information is accurate and systems run smoothly.

You will manage Zoho CRM day-to-day, coordinate activity across regions, produce high-quality dashboards and reporting, and provide CRM guidance and training to the wider organisation.