Sales Operations Lead - Customer Experience & Analytics

s1jobs; Dunfermline; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Free onsite parking

Restaurant facilities

Company incentives & events

Full use of company resources

Job summary

CR Smith, a leading Scottish manufacturing and installation company, is seeking a Sales Operations Executive to join the Sales & Marketing team in Dunfermline. This role focuses on supporting the external sales team and delivering first-class customer service.

You will coordinate sales enquiries, pre-qualify leads, and liaise with internal colleagues and field teams. The role requires excellent communication, resilience under pressure, attention to detail, and a flexible 40-hour week, Mon–Sun

Qualifications

• Experience in a B2C or B2B sales/retail or customer service environment.
• Excellent telephone manner and clear communication.
• Ability to pre-qualify enquiries and ask the right questions.

Responsibilities

• Coordinate the co-ordination, logistical planning and fulfilment of sales enquiries.
• Manage the customer experience from initial enquiry to sales call appointment – full pre-qualification.
• Provide expert service to customers, field marketing teams and field sales force.
• Report on KPI’s and collate team information as required.
• Demonstrate top-class service with the customer as priority.
• Communicate effectively with external and internal customers.
• Analyse data to interpret performance measures.

Skills

Communication

Attention to detail

Customer service

Telephone manner

Stakeholder management

Job description

CR Smith, a leading Scottish manufacturing and installation company, is seeking a Sales Operations Executive to join the Sales & Marketing team in Dunfermline. This role focuses on supporting the external sales team and delivering first-class customer service.

You will coordinate sales enquiries, pre-qualify leads, and liaise with internal colleagues and field teams. The role requires excellent communication, resilience under pressure, attention to detail, and a flexible 40-hour week, Mon–Sun