Sales Operations Executive

s1jobs; Dunfermline; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Free parking

Restaurant facilities

Career development

Mentoring

Job summary

CR Smith is seeking a Sales Operations Executive to join the Sales & Marketing team in Dunfermline. The role focuses on coordinating sales enquiries, pre-qualifying leads, and delivering excellent customer service while supporting the external sales force.

You will report to the Head of Sales Operations. The position involves working 40 hours across five days, with hours ranging 9am–9pm on weekdays and 9am–5pm weekends. Training includes an interactive month-long induction.

Qualifications

• Experience in a B2C or B2B sales or customer service environment.
• Excellent telephone manner and ability to ask the right questions to provide a solution.
• Ability to work with and influence a wide range of stakeholders.
• Strong attention to detail and proactive problem solving.

Responsibilities

• Coordinate, plan and fulfil sales enquiries.
• Manage customer experience from initial enquiry to sales call appointment – pre-qualification.
• Provide expert service to customers, field marketing teams and field sales force.
• Report on KPI’s and collate team information.
• Demonstrate top-class service with the customer as the priority.
• Communicate effectively with internal and external customers.
• Analyze data to measure performance.
• Undergo a month-long induction to understand the company.

Skills

Customer service

Excellent communication

Stakeholder management

Analytical thinking

Tools

CRM system

Job description

Sales Operations Executive – Based Dunfermline

CR Smith is a dynamic manufacturing and installation organisation of custom windows, doors, living space products and repair services. We provide state of the art, thermal efficient products which are in higher demand than ever before.

Rated Excellent on Trust Pilot with over 6200 reviews and voted the best company in the UK in our sector by consumer champion Which.co.uk, the customer experience and service is at the heart of everything we do.

Due to business growth, we have an exciting opportunity for someone to join our Sales & Marketing team as a Sales Operations Executive and report directly to the Head of Sales Operations. As Sales Operations Executive, you should be a confident communicator with excellent attention to detail, and eager to progress within a fast-paced, dynamic office environment.

Core Responsibilities Include

• The co-ordination, logistical planning and fulfilment of sales enquiries.
• Manage our customer experience from initial enquiry to sales call appointment – full pre-qualification
• You will provide expert service to our customers, field marketing promotional teams and field sales force.
• Reporting on KPI’s and collating team information as required
• You will have a real understanding of top-class service where the customer is always priority
• You will have excellent communication skills with the ability to listen and empathise with external and internal customers
• You will be able to demonstrate excellent analytical ability to interpret data to determine effectiveness in performance measures.
• You will be given an interactive month-long induction in order to gain a comprehensive understanding of the company.

We are looking for a proactive and resilient customer service specialist who has the ability to empathise with customers and stay calm and considered under pressure. Ideally, you will have experience in a B2C or B2B sales/retail or customer service environment, an excellent telephone manner and can fact find and ask the right questions in order to provide a solution. You must also demonstrate the ability to work with and influence a wide range of stakeholders. A level of flexibility will be required for this role – hours of work may vary from 9am – 9pm Monday to Friday and 9am – 5pm Saturday/Sunday. Working pattern - You will work 40 hours per week working five days out of seven with a half hour unpaid meal break.

Please note this is not a sales/lead generation role. This is a support function to the external sales team.

What We Offer

• Salary: Up to £28,000
• Free onsite parking & restaurant facilities
• Company incentives & events
• Full use of company resources and internal support across the business to allow dedication to the role required
• External continuous professional development courses available
• Excellent career opportunities and mentoring schemes

This is a unique opportunity for a dynamic individual with a proven track record in customer service to join one of Scotland’s leading brands. Offering fantastic career opportunities and the autonomy to make a real difference within an organisation already committed to growth, service excellence, uncompromising quality and safety standards.