Sales Operations & Customer Experience Specialist

s1jobs; Dunfermline; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Free parking

Restaurant facilities

Career development

Mentoring

Job summary

CR Smith is seeking a Sales Operations Executive to join the Sales & Marketing team in Dunfermline. The role focuses on coordinating sales enquiries, pre-qualifying leads, and delivering excellent customer service while supporting the external sales force.

You will report to the Head of Sales Operations. The position involves working 40 hours across five days, with hours ranging 9am–9pm on weekdays and 9am–5pm weekends. Training includes an interactive month-long induction.

Qualifications

• Experience in a B2C or B2B sales or customer service environment.
• Excellent telephone manner and ability to ask the right questions to provide a solution.
• Ability to work with and influence a wide range of stakeholders.
• Strong attention to detail and proactive problem solving.

Responsibilities

• Coordinate, plan and fulfil sales enquiries.
• Manage customer experience from initial enquiry to sales call appointment – pre-qualification.
• Provide expert service to customers, field marketing teams and field sales force.
• Report on KPI’s and collate team information.
• Demonstrate top-class service with the customer as the priority.
• Communicate effectively with internal and external customers.
• Analyze data to measure performance.
• Undergo a month-long induction to understand the company.

Skills

Customer service

Excellent communication

Stakeholder management

Analytical thinking

Tools

CRM system

Job description

CR Smith is seeking a Sales Operations Executive to join the Sales & Marketing team in Dunfermline. The role focuses on coordinating sales enquiries, pre-qualifying leads, and delivering excellent customer service while supporting the external sales force.

You will report to the Head of Sales Operations. The position involves working 40 hours across five days, with hours ranging 9am–9pm on weekdays and 9am–5pm weekends. Training includes an interactive month-long induction.