Sales Operations Executive

s1jobs; Dunfermline; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Free onsite parking

Restaurant facilities

Company incentives & events

Full use of company resources

Job summary

CR Smith, a leading Scottish manufacturing and installation company, is seeking a Sales Operations Executive to join the Sales & Marketing team in Dunfermline. This role focuses on supporting the external sales team and delivering first-class customer service.

You will coordinate sales enquiries, pre-qualify leads, and liaise with internal colleagues and field teams. The role requires excellent communication, resilience under pressure, attention to detail, and a flexible 40-hour week, Mon–Sun

Qualifications

• Experience in a B2C or B2B sales/retail or customer service environment.
• Excellent telephone manner and clear communication.
• Ability to pre-qualify enquiries and ask the right questions.

Responsibilities

• Coordinate the co-ordination, logistical planning and fulfilment of sales enquiries.
• Manage the customer experience from initial enquiry to sales call appointment – full pre-qualification.
• Provide expert service to customers, field marketing teams and field sales force.
• Report on KPI’s and collate team information as required.
• Demonstrate top-class service with the customer as priority.
• Communicate effectively with external and internal customers.
• Analyse data to interpret performance measures.

Skills

Communication

Attention to detail

Customer service

Telephone manner

Stakeholder management

Job description

Sales Operations Executive – Based Dunfermline

CR Smith is a dynamic manufacturing and installation organisation of custom windows, doors, living space products and repair services. We provide state of the art, thermal efficient products which are in higher demand than ever before.

Rated Excellent on Trust Pilot with over 6200 reviews and voted the best company in the UK in our sector by consumer champion Which.co.uk, the customer experience and service is at the heart of everything we do.

Due to business growth, we have an exciting opportunity for someone to join our Sales & Marketing team as a Sales Operations Executive and report directly to the Head of Sales Operations. As Sales Operations Executive, you should be a confident communicator with excellent attention to detail, and eager to progress within a fast-paced, dynamic office environment.

We are looking for a proactive and resilient customer service specialist who has the ability to empathise with customers and stay calm and considered under pressure. Ideally, you will have experience in a B2C or B2B sales/retail or customer service environment, an excellent telephone manner and can fact find and ask the right questions in order to provide a solution. You must also demonstrate the ability to work with and influence a wide range of stakeholders. A level of flexibility will be required for this role – hours of work may vary from 9am – 9pm Monday to Friday and 9am – 5pm Saturday/Sunday. Working pattern - You will work 40 hours per week working five days out of seven with a half hour unpaid meal break.

Please note this is not a sales/lead generation role. This is a support function to the external sales team.

Core Responsibilities Include

• The co-ordination, logistical planning and fulfilment of sales enquiries.
• Manage our customer experience from initial enquiry to sales call appointment – full pre-qualification
• You will provide expert service to our customers, field marketing promotional teams and field sales force.
• Reporting on KPI’s and collating team information as required
• You will have a real understanding of top-class service where the customer is always priority
• You will have excellent communication skills with the ability to listen and empathise with external and internal customers
• You will be able to demonstrate excellent analytical ability to interpret data to determine effectiveness in performance measures.
• You will be given an interactive month-long induction in order to gain a comprehensive understanding of the company.

What We Offer

• Salary: Up to £28,000
• Free onsite parking & restaurant facilities
• Company incentives & events
• Full use of company resources and internal support across the business to allow dedication to the role required
• External continuous professional development courses available
• Excellent career opportunities and mentoring schemes

This is a unique opportunity for a dynamic individual with a proven track record in customer service to join one of Scotland’s leading brands. Offering fantastic career opportunities and the autonomy to make a real difference within an organisation already committed to growth, service excellence, uncompromising quality and safety standards.