Sales Operations Lead: CRM, Dashboards & Enablement

DealHub Ltd.; England; On-site; GBP 50,000 - 70,000; Full time

Job summary

GCV Group is seeking a Sales Operations Manager to own the operational infrastructure that underpins our commercial activity. Working with senior leaders, business development colleagues and our Bid Manager, you will ensure opportunities are properly managed and information is high quality.

You will manage Zoho CRM, coordinate activities across teams and regions, and produce dashboards and management information to enable informed decisions.

Qualifications

• Experience in sales operations, commercial operations, CRM management or a similar role.
• Strong organisational skills with exceptional attention to detail.
• Confidence working with senior stakeholders and constructively challenging where needed.
• Good commercial awareness and an understanding of B2B sales environments.
• Strong Excel or spreadsheet capability.
• Experience producing and interpreting commercial reports and dashboards.
• The ability to manage multiple priorities across different teams.
• A proactive approach with a strong sense of ownership and accountability.
• The ability to work independently while building effective relationships across a wider organisation.

Responsibilities

• Own the day-to-day management and continued development of Zoho CRM.
• Coordinate sales and business development activity across multiple teams, business units and regions.
• Support senior leaders in progressing commercial opportunities effectively.
• Maintain accurate client, contact, project and opportunity information.
• Ensure agreed commercial actions are followed through and opportunities continue to move forward.
• Work closely with the Bid Manager as opportunities move into tender and proposal stages.
• Produce high-quality commercial reporting, dashboards and management information.
• Provide CRM guidance, support and training across the organisation.
• Improve CRM functionality, workflows and ways of working.
• Identify opportunities to improve the efficiency and effectiveness of sales operations.
• Strengthen communication and coordination between commercial, operational and support teams.

Skills

CRM management

Zoho CRM

Data analysis

Reporting dashboards

Stakeholder management

Excel

Tools

Zoho CRM

Job description

GCV Group is seeking a Sales Operations Manager to own the operational infrastructure that underpins our commercial activity. Working with senior leaders, business development colleagues and our Bid Manager, you will ensure opportunities are properly managed and information is high quality.

You will manage Zoho CRM, coordinate activities across teams and regions, and produce dashboards and management information to enable informed decisions.