Operations & CRM Leader for Growth, Data & People

House Recruiting; Woodford; On-site; GBP 45,000 - 65,000; Full time

Job summary

House Recruiting is seeking an operations-focused professional with a strong understanding of CRM systems and data, plus experience managing client contracts and overseeing production processes. The role rewards hands-on delivery and the ability to drive change across teams to embed excellence.

The successful candidate will lead learning and development, optimise operations, and ensure data protection and systems strategy across the business.

Qualifications

• Experience in a fast-paced, commercial environment (events, media or agency preferred).
• Strong knowledge of UK employment law and compliance.
• A hands-on leader who can balance strategy with delivery.
• Confident influencing senior stakeholders.
• Highly organised, solutions-focused and adaptable.
• Experience improving operational processes and systems.
• Comfortable managing multiple priorities in a dynamic environment.

Responsibilities

• Lead company-wide learning and development programmes.
• Identify skills gaps and implement targeted training initiatives.
• Design clear career pathways and progression frameworks.
• Support and coach current and future leaders.
• Take ownership of internal operations, ensuring efficiency and scalability.
• Review and improve systems, workflows and ways of working.
• Act as a senior escalation point for cross-functional issues.
• Manage and review company insurance policies to ensure appropriate coverage.
• Identify and mitigate operational and commercial risks.
• Ensure ongoing compliance across the business.
• Act as ICO Officer, leading data protection and GDPR compliance.
• Maintain robust policies, procedures and training.
• Oversee Subject Access Requests and data-related queries.
• Oversee and optimise the current FileMaker CRM.
• Lead evaluation and implementation of future systems.
• Ensure systems support commercial and operational teams effectively.
• Own the corporate website and ensure alignment with brand and business priorities.
• Drive continuous improvement in external presentation.
• Lead internal recognition initiatives.
• Drive participation in industry awards and external recognition.
• Partner with senior leadership to deliver a people strategy aligned with growth plans.
• Help evolve the business into a flexible, inclusive, high-performing workplace.
• Drive initiatives that enhance engagement, wellbeing and retention.

Skills

CRM systems

Data protection

GDPR compliance

Stakeholder influence

People leadership

Operational excellence

Tools

FileMaker CRM

Job description

House Recruiting is seeking an operations-focused professional with a strong understanding of CRM systems and data, plus experience managing client contracts and overseeing production processes. The role rewards hands-on delivery and the ability to drive change across teams to embed excellence.

The successful candidate will lead learning and development, optimise operations, and ensure data protection and systems strategy across the business.