Strategic Sales Ops Lead - CRM & Dashboards

Global Certification & Verification Group; Newcastle upon Tyne; On-site; GBP 55,000 - 75,000; Full time

Job summary

GCV Group is seeking a Sales Operations Manager to own the operational infrastructure that underpins our commercial activity across multiple teams and regions. You’ll ensure opportunities are properly managed and leaders have the insight to make informed decisions.

Working with senior stakeholders and our Bid Manager, you will streamline CRM processes, develop dashboards, and deliver high-quality information and systems that support growth.

Qualifications

• Experience in sales operations or commercial operations.
• Strong organisational skills with high attention to detail.
• Confident in engaging with senior stakeholders and challenging where needed.
• Good commercial awareness in B2B environments.
• Advanced Excel or spreadsheet capabilities.
• Experience producing and interpreting commercial reports and dashboards.

Responsibilities

• Own the day-to-day management and continued development of Zoho CRM.
• Coordinate sales and business development activity across multiple teams, business units and regions.
• Support senior leaders in progressing commercial opportunities effectively.
• Maintain accurate client, contact, project and opportunity information.
• Ensure agreed commercial actions are followed through and opportunities continue to move forward.
• Work closely with the Bid Manager as opportunities move into tender and proposal stages.
• Produce high-quality commercial reporting, dashboards and management information.
• Provide CRM guidance, support and training across the organisation.
• Improve CRM functionality, workflows and ways of working.
• Identify opportunities to improve the efficiency and effectiveness of sales operations.
• Strengthen communication and coordination between commercial, operational and support teams.

Skills

CRM management

Sales operations

Excel

Stakeholder management

Data analysis

Reporting dashboards

Tools

Zoho CRM

Job description

GCV Group is seeking a Sales Operations Manager to own the operational infrastructure that underpins our commercial activity across multiple teams and regions. You’ll ensure opportunities are properly managed and leaders have the insight to make informed decisions.

Working with senior stakeholders and our Bid Manager, you will streamline CRM processes, develop dashboards, and deliver high-quality information and systems that support growth.