Sales Operations Supervisor

bdainc; Luton; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

BDA is seeking an experienced Operations Leader in Luton to oversee the sales operations team, optimize processes, and drive data-driven improvements across the function.

The role starts onsite five days a week during a six-month probation, with a later hybrid schedule of four days in the office and one day working remotely. Applicants should live within a reasonable commuting distance of Luton to support regular in-person collaboration.

Qualifications

• Proven experience leading a sales operations team.
• Strong time management and organizational skills.
• Customer service orientation with cross-functional collaboration.

Responsibilities

• Oversee daily operations of the sales operations team to ensure efficiency and policy compliance.
• Drive process improvements to boost efficiency, accuracy, and performance.
• Use reporting tools to analyze trends and support data-driven decisions.
• Act as main liaison with Account Managers and operations teams.
• Manage multiple tasks with strong organizational discipline.

Skills

Time Management

Organized

Attention to Detail

Customer Service

Job description

Most companies claim to have the best people. We say to them, \"Keep dreaming.\" Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our people that make BDA the top global Merchandise Agency to work for.

Location

This role is based in Luton, UK. During the six-month probationary period, successful candidates are expected to work onsite 5 days per week . Following probation, the role offers a flexible hybrid schedule of 4 days per week in the office and one day working remotely. To be considered, applicants must reside within a reasonable commuting distance of Luton, as regular in-person collaboration is an important aspect of the position.

Duties and responsibilities

Operational Leadership & Process Optimization

• Oversee daily operations of the sales Operations team to ensure optimal resource utilization and adherence to BDA policies and procedures.
• Drive process improvements to enhance efficiency, accuracy, and overall team performance.
• Utilize reporting platforms to analyze trends, assess workload distribution, and support business objectives with data-driven insights.
• Act as the primary point of contact for communication with Account Managers and assigned Operations teams, ensuring seamless collaboration.
• Maintain strong organizational skills to manage multiple tasks effectively while ensuring timely execution.

Team Development & Performance Management

• Provide continuous coaching, mentorship, and performance feedback to ensure the team meets and exceeds expectations.
• Conduct performance evaluations and set clear, measurable goals aligned with company objectives.
• Foster a culture of accountability by clearly defining KPIs and holding employees responsible for their performance.
• Act as a problem solver, proactively identifying workload challenges, interpersonal conflicts, or performance concerns and addressing them appropriately.
• Develop employees by encouraging a growth mindset and commitment to ongoing professional development.

Collaboration & Strategic Execution

• Partner with Sales Leaders to align Sales Operations strategies with overall business goals.
• Support Operations Leadership in the execution of Wildly Important Goals (WIGs) and company initiatives.
• Serve as a backup resource to assist coordinators when necessary, ensuring smooth team operations.
• Adapt quickly to changes and shifting priorities, demonstrating an ability to embrace change and guide the team through transitions.

Job Skills and Traits

Required Behaviors & Attributes

• Growth Mindset: Demonstrates a continuous desire to learn, grow, and take initiative. Actively seeks opportunities to develop new skills and progress within the company.
• Solution Focused: Approaches challenges with a positive mindset and proactively resolves issues. Deals effectively with conflict while assuming positive intent from others.
• Professional Maturity: Acts as a self-starter who is respectful, transparent, and cooperative. Maintains professionalism and accountability in all interactions.
• Adaptable to Embrace Change: Adjusts quickly to shifting priorities and thrives in a fast-paced environment by embracing new processes and challenges.

Core Skills & Experience

• Time Management & Ability to Prioritize: Effectively plans and executes tasks while meeting deadlines. Demonstrates an ability to juggle multiple priorities without compromising quality.
• Organized: Maintains a structured approach to work, ensuring clear and systematic documentation and process management.
• Quality of Work & Attention to Detail: Consistently delivers thorough and accurate work that meets high standards. Critical for managing complex order processes and ensuring seamless execution.
• Customer Service Oriented: Prioritizes customer satisfaction by understanding and addressing the needs of both internal teams and external clients. Demonstrates empathy, clear communication, and prompt resoluti