Sales Operations Executive

M247 Ltd; Manchester; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a forward-thinking company as a Sales Operations Executive, where you'll play a crucial role in enhancing sales efficiency and team productivity. In this dynamic position, you'll support customer-facing sales staff by crafting proposals, preparing presentations, and managing customer queries through Salesforce. Your organizational skills will ensure smooth operations, while your ability to foster team morale will create an engaging and motivated work environment. This role is perfect for someone looking to make a significant impact in a collaborative setting, driving success and excellence in sales operations.

Qualifications

• Experience in sales operations or administrative support roles.
• Proficiency in Salesforce and CRM data management.

Responsibilities

• Provide administrative support to the sales team and manage customer queries.
• Oversee customer renewals and assist in sales process optimization.

Skills

Sales Operations

Customer Service

Communication Skills

Problem Solving

Education

Bachelor's Degree in Business or related field

Tools

Salesforce

CRM Systems

Job description

As a Sales Operations Executive at M247, you'll step into a pivotal role designed to enhance our sales operations team. Your primary responsibility will be to bolster the efforts of our customer-facing sales staff by assisting them in crafting compelling proposals, preparing impactful presentations, and generating accurate quotations. Your expertise will be invaluable in streamlining these processes, ensuring efficiency and effectiveness in our sales endeavours.

A significant portion of your time will be dedicated to navigating Salesforce, where you'll meticulously monitor the inbox and promptly address inbound queries. Your adeptness with Salesforce will be instrumental in maintaining organized and responsive communication channels, facilitating seamless interactions with clients and prospects alike.

Additionally, you'll play a vital role in boosting team morale by running competitions and implementing motivational incentives, fostering a dynamic and driven sales environment throughout the day. In essence, as a Sales Operations Executive, you'll be at the forefront of optimizing our sales operations, driving productivity, and nurturing a culture of excellence within our sales team.

What you'll do:

Administrative Support:

• Provide administrative assistance to the sales team, including managing schedules, preparing reports, and maintainingaccurate sales records.
• Assist in updating CRM systems and ensuring data integrity for sales processes.
• Organise and manage sales documentation, including contracts, quotes, and proposals.

Customer Query Management:

• Act as the first point of contact for all customer queries, ensuring timely and accurate responses.
• Liaise with internal teams to resolve customer issues promptly and efficiently.
• Maintain detailed records of customer interactions and follow up as needed.

Customer Renewals Management:

• Oversee the customer renewal process for the unmanaged customer base, ensuring timely renewals and customer retention.
• Proactively communicate with customers to discuss renewal options and address any concerns.
• Collaborate with the sales team to ensure renewals align with sales goals and targets.

Sales Process Support:

• Assist the sales team with sales process optimisation by supporting the implementation of streamlined workflows.
• Ensure all sales tools and technologies are used effectively and support day-to-day sales activities.

Cross-Functional Collaboration:

• Work closely with other departments such as finance, marketing, and customer service to ensure sales operations are aligned with broader business goals.
• Help facilitate seamless communication between teams to address operational issues and support customer satisfaction.

Reporting and Data Management:

• Prepare regular sales performance reports and dashboards for the sales leadership.
• Ensure CRM data is up to date and provide actionable insights based on customer feedback and sales trends.