Operations Executive

TN United Kingdom; Bury; Remote; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking an Operations Executive to join their dynamic team. This role involves supporting the General Manager in ensuring smooth operations through effective client liaison, order management, and project coordination. The company values a people-first culture, offering flexibility and a focus on personal growth. With a competitive salary and quarterly bonuses, this position presents an exciting opportunity to make a real impact in a collaborative environment. If you're detail-oriented and solutions-driven, this is the perfect chance to thrive in your career.

Benefits

25 days holidays + bank holidays + birthday off

Quarterly performance-based bonuses

Flexible working hours

Remote work with UK-based travel

Qualifications

• Proactive and detail-oriented mindset with strong business acumen.
• Exceptional communication and relationship-building skills.

Responsibilities

• Support General Manager in seamless operations and administrative tasks.
• Client liaison for booking calls and following up on invoices.

Skills

Business Acumen

Communication Skills

Organizational Skills

Creativity

Tech-Savviness

Tools

CRM Systems

Online Collaboration Tools

Job description

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Location: Northwest (Lancashire/North Manchester – Homebased/Remote with Travel)

Salary: £25,500 per year + Quarterly Bonus (OTE £28,500)

Hours: 40 hours per week (Monday – Friday, flexible between 8 am – 6 pm)

Holidays: 25 days + bank holidays + your birthday off

Our client believes that great design and outstanding customer service are at the heart of what they do. Established in 2023, their vision is to become the investor’s choice for furnishing, providing high-quality furniture solutions with a seamless, hands-free experience. They are a small, friendly, and ambitious team, and they are looking for an Operations Executive who will thrive in their culture of Care, Continuous Improvement, Integrity, Autonomy, and Boldness.

Why Join Our Client?

• People-First Culture: They value their team and invest in personal and professional growth. They celebrate success together and encourage autonomy and creativity.
• Flexibility & Work-Life Balance: Enjoy the freedom of a remote role with flexible working hours and UK-based travel to stay connected with the team and clients.
• Rewards & Benefits: Competitive salary with quarterly performance-based bonuses, a quarterly company performance bonus, and extra perks like your birthday off!
• Growth & Development: They encourage continuous learning and development, ensuring you’re always growing in your career.

What You’ll Be Doing:

As an Operations Executive, you will support their General Manager in running seamless operations. Your tasks will include administrative, business support, and operational activities that keep their business running efficiently.

Responsibilities include:

• Client Liaison: Booking calls, following up on invoices, and providing updates.
• Order Management: Placing online orders in line with install dates.
• Project Coordination: Creating floor plans, inspection templates, and inventory checks.
• Quality Control: Reviewing install reports and following up on snags.
• CRM & Sales Progression: Keeping records up to date and following up with partnership leads.
• Marketing & Socials: Ensuring website and social media platforms reflect their latest work.

What They’re Looking For:

They seek someone embodying their core values, with a proactive, detail-oriented, and solutions-driven mindset. To succeed, you should have:

• Strong business acumen with a track record of driving efficiency.
• Exceptional communication and relationship-building skills with clients, suppliers, and internal teams.
• Creativity and a keen eye for detail, especially in furniture and interior aesthetics.
• Excellent organisational skills with the ability to manage multiple projects.
• A proactive and strategic mindset to help drive growth.
• Tech-savviness, with experience using CRM systems and online collaboration tools.
• Flexibility and adaptability in a remote working environment.

Performance Goals:

Your success will be measured by:

• Customer Satisfaction: Achieving an NPS score of 60+ and a Trustpilot score of 4.5+.
• Operational Efficiency: Ensuring 90% of projects are completed within 10–14 working days.

Ready to Join Our Client?

If you’re looking for a dynamic role where you can make a real impact, work in a collaborative and supportive environment, and grow within a fast-expanding company, they would love to hear from you!

Apply now and be part of their exciting journey!