Sales Operations Executive

M247 Ltd; Manchester; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a forward-thinking company as a Sales Operations Executive, where you'll play a crucial role in enhancing sales operations. This position offers the chance to support a dynamic sales team by managing customer queries, optimizing sales processes, and ensuring effective communication across departments. With a focus on personal and professional growth, this innovative firm offers a vibrant work environment that encourages creativity and collaboration. If you're ready to make a significant impact and drive success within a passionate team, this is the opportunity for you!

Benefits

25 days holiday + bank holidays

Healthcare Cash Plan

Company Life Assurance

Company Pension Scheme

Professional growth support

Enhanced Paternal Leave

Employee Assistance Programme

Qualifications

• Strong organisational skills and attention to detail are essential.
• Proficiency in CRM systems and Microsoft Office is required.

Responsibilities

• Provide administrative support to the sales team and manage customer queries.
• Prepare sales performance reports and maintain CRM data.

Skills

Organisational Skills

Communication Skills

Attention to Detail

Customer Service

Tools

Salesforce

Microsoft Office

Job description

Warning! Vacancy not published

Company Description

Location: Manchester, M15 5RL

Working Style: 4 days per week in the office

Contract: Permanent, 40 hours Mon-Fri

About M247

Welcome to the M247 adventure! We're not your average company – we're a tight-knit crew of go-getters driving incredible growth together.

What sets us apart? It's simple: we hunt for the best and then equip them for success. Join us, and we'll supercharge your career with the right skills and opportunities.

Our vision? Picture M247 as your ultimate partner for digital innovation. We blend connectivity, unified communications, and a sprinkle of cloud magic to empower our clients to thrive in the digital era.

But here's the twist – we're all heroes here. From day one, you're shaping our tomorrow. So, ready to dive in? Your journey begins with that application – and who knows where it could take you in our vibrant team!

Position

As a Sales Operations Executive at M247, you'll step into a pivotal role designed to enhance our sales operations team. Your primary responsibility will be to bolster the efforts of our customer-facing sales staff by assisting them in crafting compelling proposals, preparing impactful presentations, and generating accurate quotations. Your expertise will be invaluable in streamlining these processes, ensuring efficiency and effectiveness in our sales endeavours.

A significant portion of your time will be dedicated to navigating Salesforce, where you'll meticulously monitor the inbox and promptly address inbound queries. Your adeptness with Salesforce will be instrumental in maintaining organized and responsive communication channels, facilitating seamless interactions with clients and prospects alike.

Additionally, you'll play a vital role in boosting team morale by running competitions and implementing motivational incentives, fostering a dynamic and driven sales environment throughout the day. In essence, as a Sales Operations Executive, you'll be at the forefront of optimizing our sales operations, driving productivity, and nurturing a culture of excellence within our sales team.

What you'll do:

1. Administrative Support:
   • Provide administrative assistance to the sales team, including managing schedules, preparing reports, and maintaining accurate sales records.
   • Assist in updating CRM systems and ensuring data integrity for sales processes.
   • Organise and manage sales documentation, including contracts, quotes, and proposals.
2. Customer Query Management:
   • Act as the first point of contact for all customer queries, ensuring timely and accurate responses.
   • Liaise with internal teams to resolve customer issues promptly and efficiently.
   • Maintain detailed records of customer interactions and follow up as needed.
   • Oversee the customer renewal process for the unmanaged customer base, ensuring timely renewals and customer retention.
   • Proactively communicate with customers to discuss renewal options and address any concerns.
   • Collaborate with the sales team to ensure renewals align with sales goals and targets.
3. Sales Process Support:
   • Assist the sales team with sales process optimisation by supporting the implementation of streamlined workflows.
   • Ensure all sales tools and technologies are used effectively and support day-to-day sales activities.
4. Cross-Functional Collaboration:
   • Work closely with other departments such as finance, marketing, and customer service to ensure sales operations are aligned with broader business goals.
   • Help facilitate seamless communication between teams to address operational issues and support customer satisfaction.
5. Reporting and Data Management:
   • Prepare regular sales performance reports and dashboards for the sales leadership.
   • Ensure CRM data is up to date and provide actionable insights based on customer feedback and sales trends.

Requirements

Key Personal Skills:

• Excellent organisational and time-management skills.
• Strong communication skills, both verbal and written.
• High attention to detail and the ability to manage multiple tasks simultaneously.
• Customer-focused mindset with the ability to handle queries professionally and efficiently.

Key Technical Skills:

• Proficiency in CRM systems (Salesforce or similar).
• Competent in Microsoft Office (Excel, Word, PowerPoint).
• Experience with sales tools and technologies, with the ability to learn new systems quickly.

Other information

Your package and perks

At M247, we go beyond the pay check to bring you a package of perks that truly enrich your journey:

Time to Unwind: Enjoy 25 days holiday + bank holidays, with the option to top up through our holiday purchasing scheme.

Wellness First: Our Healthcare Cash Plan and PERKS program make sure your well-being is a priority.

Assured Care: Company Life Assurance offers security and peace of mind for you and your loved ones.

Plan Ahead: Our Company Pension Scheme lays the foundation for a strong financial future.

Learning Path: We support your professional growth by helping you attain relevant qualifications.

Family Matters: Enhanced Paternal Leave ensures you never miss those important family moments.

Support System: The Employee Assistance Programme is here whenever you need a helping hand.

Ignite Your Potential: Our dynamic environment fuels growth and innovation.