Sales Operations Executive

Albert Roger Group; Bracknell; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Sales Operations Executive to support its growing portfolio of beauty brands in the UK and Spain. This dynamic role involves managing customer relationships, ensuring efficient order processing, and collaborating with internal teams to drive sales growth. You will be the vital link between major retailers and the company, providing exceptional customer service and operational support. If you are a commercially minded professional with a passion for beauty and retail, this opportunity offers a chance to make a significant impact in a rapidly expanding company.

Qualifications

• Fluency in Spanish and English is essential.
• Proven experience in customer service or account management.
• Strong organizational skills and ability to prioritize tasks.

Responsibilities

• Act as the main point of contact for retail accounts.
• Oversee the end-to-end order process using ERP systems.
• Conduct regular business review meetings with key accounts.

Skills

Fluency in Spanish

Fluency in English

Customer service experience

Account management

Logistics knowledge

Sales experience

Strong organizational skills

Proficiency in Microsoft Excel

Tools

ERP systems

Microsoft Office

Job description

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Are you our next Sales and Operations Executive, to support our growing portfolio of beauty brands across the Spanish and UK markets?

This role combines account management, operational coordination, and customer success, providing a vital link between our large retail customers and our internal teams. You’ll work directly with major European retailers to ensure efficient order fulfilment, manage account relationships, and support the business in its commercial and operational goals.

We're looking for a commercially minded professional to manage the operational needs of our Spanish and UK retail partners. You'll be at the heart of ensuring seamless order processing and delivery while representing our brands with exceptional customer service.

Key Responsibilities:

• Act as the main point of contact for Spanish and UK retail accounts, managing customer success through proactive account management and relationship building.
• Oversee the end-to-end order process using ERP systems: from order entry to delivery, ensuring accurate stock management and timely fulfilment through our European 3PL partners.
• Handle invoicing, shipment documentation, and coordinate with internal teams including Sales, Merchandising, and Trade Marketing to ensure operational alignment and drive sales growth.
• Organise and conduct regular business review meetings with key accounts to identify growth opportunities, improve service, and provide tailored support.
• Support the wider business development function by contributing insights from customer feedback and identifying cross-selling opportunities.

Requirements:

• Fluency in Spanish and English is essential (German, Portuguese or French language skills are a plus but not essential).
• Proven experience in customer service, account management, logistics, or sales, ideally within a retail or consumer goods environment.
• Strong organisational skills with the ability to prioritise tasks, manage multiple deadlines, and operate independently.
• Familiarity with ERP systems and strong proficiency in Microsoft Office, particularly Excel.
• Demonstrated ability to understand and improve processes and operational workflows.

Personal Attributes:

• Strong communication and interpersonal skills – confident working with retail partners and internal teams.
• Highly organised with exceptional attention to detail and time management.
• A collaborative team player with an entrepreneurial mindset and drive to deliver results.

Albert Roger Group is a pan-European Health & Beauty company, bringing a portfolio of exciting, cutting-edge brands to consumers and retailers across the continent. We proudly work with brands from global groups such as Unilever, PZ Cussons, and Revolution Beauty, and we’re expanding rapidly.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Business Development, and Distribution

• Industries

  Retail, Personal Care Product Manufacturing, and Transportation, Logistics, Supply Chain and Storage

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