Sales Operations Executive - Spanish speaking

TN United Kingdom; Bracknell; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in the Health & Beauty sector is seeking a dynamic Sales and Operations Executive to support its expanding portfolio across the UK and Spanish markets. This role is pivotal in managing customer relationships and operational coordination, ensuring seamless order fulfilment while delivering exceptional service. The ideal candidate will be fluent in Spanish and English, with a background in customer service or account management. Join a forward-thinking company that collaborates with renowned brands and is committed to driving growth and excellence in operations.

Qualifications

• Proven experience in customer service, ideally in retail or consumer goods.
• Strong organisational skills and ability to manage multiple deadlines.

Responsibilities

• Act as main contact for Spanish and UK retail accounts, managing customer success.
• Oversee end-to-end order process using ERP systems for accurate stock management.

Skills

Fluency in Spanish

Fluency in English

Customer service

Account management

Logistics

Sales

Organisational skills

Process improvement

Tools

ERP systems

Microsoft Office

Excel

Job description

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Job Reference:

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Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

We are experts in the Beauty Retail Sector with a high level of expertise in both sales and marketing and an unrivalled international retailing client portfolio that gives us access to over 10,000 points of sale across Europe.

Over 4000 SKUs across100+ retailers, with 5 million products reaching consumers annually.

We know how to take young, disruptive beauty brands and turn them into international success stories.

Check out some examples on our socials, including our TikTok account

https://www.tiktok.com/@albertroger.group?lang=es

Are you our next Sales and Operations Executive,to support our growing portfolio of beauty brands across the Spanish and UK markets?

This role combines account management, operational coordination, and customer success, providing a vital link between our large retail customers and our internal teams.You’ll work directly with major European retailers to ensure efficient order fulfilment, manage account relationships, and support the business in its commercial and operational goals.

We're looking for a commercially minded professional to manage the operational needs of our Spanish and UK retail partners. You'll be at the heart of ensuring seamless order processing and delivery while representing our brands with exceptional customer service.

Key Responsibilities:

• Act as the main point of contact for Spanish and UK retail accounts, managing customer success through proactive account management and relationship building.
• Oversee the end-to-end order process using ERP systems: from order entry to delivery, ensuring accurate stock management and timely fulfilment through our European 3PL partners.
• Handle invoicing, shipment documentation, and coordinate with internal teams including Sales, Merchandising, and Trade Marketing to ensure operational alignment and drive sales growth.
• Organise and conduct regular business review meetings with key accounts to identify growth opportunities, improve service, and provide tailored support.
• Support the wider business development function by contributing insights from customer feedback and identifying cross-selling opportunities.

Requirements:

• Fluency in Spanish and English is essential (German, Portuguese or French language skills are a plus but not essential).
• Proven experience in customer service, account management, logistics, or sales, ideally within a retail or consumer goods environment.
• Strong organisational skills with the ability to prioritise tasks, manage multiple deadlines, and operate independently.
• Familiarity with ERP systems and strong proficiency in Microsoft Office, particularly Excel.
• Demonstrated ability to understand and improve processes and operational workflows.

Personal Attributes:

• Strong communication and interpersonal skills – confident working with retail partners and internal teams.
• Highly organised with exceptional attention to detail and time management.
• A collaborative team player with an entrepreneurial mindset and drive to deliver results.
• Curious, analytical, and solution-oriented, with a passion for delivering excellence in operations.

Albert Roger Group is a pan-European Health & Beauty company, bringing a portfolio of exciting, cutting-edge brands to consumers and retailers across the continent. We proudly work with brands from global groups such as Unilever, PZ Cussons, and Revolution Beauty, and we’re expanding rapidly.