Sales Operations And Customer Service Executive Team Leader

SUCCESS TALENT; Greater London; Vor Ort; GBP 36.000 - 44.000; Vollzeit

Zusammenfassung

SUCCESS TALENT is seeking a Sales Operations & Customer Service Executive Team Leader in London (office-based) for an ASAP start. Lead a high-performing service team, own the orderbook, and align sales, stock and service for key customer groups.

You will coach and develop the team, build accurate orderbooks, analyse orders to pre-empt delays, and partner with Sales, Logistics and Warehouse to keep deliveries smooth. Strong SDI / Frasers Group experience is essential.

Qualifikationen

• Experience leading a customer service or sales operations team.
• Strong ability to manage KPIs and performance metrics.
• Solid Excel/MS Office skills for reporting and forecasting.

Aufgaben

• Lead, coach and upskill the team with a focus on training and KPI achievement.
• Build and manage accurate orderbooks aligned to customer needs and business targets.
• Analyse orders, identify risks early and remove blockers before delays occur.
• Collaborate daily with Sales, Logistics and Warehouse to ensure smooth deliveries.
• Be the trusted face to key customers with clear communications and strong relationships.

Kenntnisse

People leadership

Performance management

Analytical thinking

Tools

Excel

MS Office

Jobbeschreibung

Sales Operations & Customer Service Executive Team Leader

London (office-based) | ASAP start | Up to £40,000 DOE

Join a growth group company with global brands.

Got Frasers and SDI experience and love making things run like clockwork? Join a reputable group with global brands as their Sales Operations and Customer Service Team Leader. You'll lead a sharp service team, own the orderbook, and be the go-to expert for your customer group - keeping sales, stock and service perfectly aligned.

What you'll own

• Lead, coach and upskill the team - tools, training, performance and KPIs.
• Build and manage accurate orderbooks that hit customer needs and business targets.
• Analyse orders, flag risks early, and fix blockers before they become delays.
• Partner daily with Sales, Logistics and Warehouse to keep deliveries smooth.
• Be the trusted face to key customers - clear comms, strong relationships, occasional visits.

What you'll bring

• SDI / Frasers Group experience. Essential.
• Confident people leader: positive, urgent, and solutions-first.
• Commercially aware, super organised, obsessed with detail.
• Solid Excel / MS Office skills.

If you're ready to lead from the front and make customer service a competitive advantage,