Sales Operations Coordinator – Assistive Tech Impact

Smartbox Assistive Technology; England; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Wellbeing support

Benefits package

Job summary

Smartbox Assistive Technology is seeking an experienced Sales Administrator to join the UK & Ireland Sales team. You will coordinate enquiries, appointments, quotations and trials, helping families and professionals access assistive technology that can make a meaningful difference in lives.

You will bring structure and momentum to a busy sales operation, keeping CRM records accurate and providing clear pipeline reporting to enable sales specialists to focus on solutions for customers.

Qualifications

• At least three years experience supporting a sales, customer service or commercial team.
• Experience producing KPI, sales pipeline or performance reports.
• Experience using CRM or business systems to maintain accurate and complete records.

Responsibilities

• Acting as a welcoming first point of contact for sales enquiries and leads.
• Triaging and qualifying enquiries so customers receive the right support promptly.
• Coordinating appointments, diaries, customer communications and wider sales activity.
• Providing clear and helpful information about Smartbox products and services.
• Preparing accurate quotations and supporting opportunities from initial enquiry through to purchase.
• Coordinating professional assessments, equipment trials and long-term loan requests.
• Maintaining complete and accurate customer, activity and opportunity records within our CRM and business systems.
• Producing timely sales, pipeline, trial, KPI and performance reports.
• Working closely with colleagues in Sales, Marketing, Trials and Operations to create a joined-up customer experience.

Skills

Sales operations

Customer focus

Analytical thinking

Tools

CRM software

Reporting tools

Job description

Smartbox Assistive Technology is seeking an experienced Sales Administrator to join the UK & Ireland Sales team. You will coordinate enquiries, appointments, quotations and trials, helping families and professionals access assistive technology that can make a meaningful difference in lives.

You will bring structure and momentum to a busy sales operation, keeping CRM records accurate and providing clear pipeline reporting to enable sales specialists to focus on solutions for customers.