Sales Coordinator

SCCI Alphatrack; Harlow; On-site; GBP 26,000 - 34,000; Full time

Job summary

SCCI Alphatrack is seeking an energetic Sales Support Co-ordinator to support the nationwide Sales Team from our Harlow office. You will manage the sales process from enquiry to live engineering works, coordinating sales administration, tender support, and handovers to Operations.

Key duties include maintaining CRM, organising job packs, and liaising with engineering and delivery teams. The role requires UK travel and a valid driving licence; occasional after-hours work may be required.

Qualifications

• Experience with sales administration and CRM systems.
• Knowledge of structured cabling/WLAN/low-voltage systems preferred.
• Strong MS Office, communication and organizational skills.
• Professional and customer-focused approach; ability to travel as required.

Responsibilities

• Provide sales support to the Telecoms & IBN Sales department.
• Manage incoming leads and distribute them within SLAs.
• Arrange client appointments and support quotation activities.
• Follow up quotations and maintain customer communications throughout the sales cycle.
• Maintain CRM and other business management systems.
• Organise and collate job packs for engineering and delivery teams.
• Assist with quantity take-offs, tender support and contract preparation.
• Prepare Sales Handover packs with commercial, technical, program and customer requirements.
• Coordinate project handovers from Sales to Operations; ensure information for delivery.
• Manage variation requests between Sales and Operations; ensure proper documentation.

Skills

Structured cabling

WLAN

Low-voltage systems

CAD

Visio

Microsoft Office

Communication

Organisation

Attention to detail

CRM systems

Customer focus

Travel flexibility

Tools

CAD

Visio

Job description

We're seeking an energetic and detail-oriented Sales Support Co-ordinator to join our team to provide comprehensive support to a dedicated and successful nationwide Sales Team, managing the sales process from initial enquiry through to conversion into live engineering works and supporting projects through to completion. The role includes coordinating sales administration, maintaining internal systems, preparing technical and commercial documentation, supporting tender submissions, and ensuring effective project handover from Sales to Operations.

Responsibilities

• Provide sales support to the Telecoms & IBN Sales department.
• Manage incoming leads and distribute them within agreed SLAs.
• Arrange client appointments and support quotation activities.
• Follow up submitted quotations and maintain customer communications throughout the sales cycle.
• Maintain CRM and all relevant business management systems.
• Organise and collate job packs for engineering and delivery teams.
• Assist with quantity take-offs, technical submissions, tender support and contract preparation.
• Prepare comprehensive Sales Handover packs containing commercial, technical, program and customer requirements.
• Coordinate formal project handovers from Sales to Operations, ensuring all stakeholders have the required information for successful delivery.
• Manage and control variation requests between Sales and Operations, ensuring changes are documented, reviewed, approved and communicated appropriately.
• Work closely with Head of Department and operational Project Managers to resolve handover queries and support project delivery.
• Support continuous improvement of sales administration and project handover processes.

Skills & Experience

• Knowledge of structured cabling, WLAN and low-voltage systems preferred.
• CAD and Visio experience desirable.
• Strong Microsoft Office skills.
• Excellent communication, organisational and attention-to-detail skills.
• Experience using CRM systems.
• Professional and customer-focused approach.
• Flexible approach to travel

Requirements & Dimensions

• Based at our Harlow office, with some UK travel.
• Flexibility beyond standard office hours due to travel & events, occasional overnight stays as necessary.
• A valid UK driving licence held.
• All roles are subject to 5 years referencing, successful DBS check and Occupational Health assessment