Sales Administrator

Smartbox Assistive Technology; Malvern; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Benefits package

Wellbeing support

Growth opportunities

Job summary

Smartbox Assistive Technology is seeking an experienced Sales Administrator to join the UK & Ireland Sales team. You will manage enquiries, coordinate appointments, quotations and trials, and help ensure a smooth customer journey from first contact to purchase.

You’ll bring at least three years’ experience in sales operations or customer service, plus strong CRM and reporting skills. This role offers hybrid working, a collaborative culture and real-life impact for people accessing AAC technology.

Qualifications

• At least three years’ experience supporting a sales, customer service or commercial team.
• Experience producing KPI, sales pipeline or performance reports.
• Experience using CRM or business systems to maintain accurate and complete records.
• Knowledge of assistive technology, healthcare, education or disability services.
• Experience qualifying leads and following up sales opportunities.

Responsibilities

• Acting as a welcoming first point of contact for sales enquiries and leads.
• Triaging and qualifying enquiries so customers receive the right support promptly.
• Coordinating appointments, diaries, customer communications and wider sales activity.
• Providing clear and helpful information about Smartbox products and services.
• Preparing accurate quotations and supporting opportunities from initial enquiry through to purchase.
• Coordinating professional assessments, equipment trials and long-term loan requests.
• Maintaining complete and accurate customer, activity and opportunity records within our CRM and business systems.
• Producing timely sales, pipeline, trial, KPI and performance reports.
• Working closely with colleagues in Sales, Marketing, Trials and Operations to create a joined-up customer experience.

Skills

Sales operations experience

Customer focus

Analytical thinking

Lead qualification

Tools

CRM software

Business systems

Job description

Join us in making sure no one is left without a voice.

At Smartbox, our assistive technology empowers people with disabilities who experience speech difficulties to express themselves, connect with others, and live more independent lives.

We’re proud to be a global leader in augmentative and alternative communication (AAC), supporting people across the UK, US, Europe, and beyond. But what truly sets us apart is our people – passionate, collaborative, and driven by the impact our products have every day.

If you’re motivated by meaningful work and want to apply your technical expertise to something that genuinely changes lives, we’d love to hear from you.

The Opportunity

We’re looking for an experienced Sales Administrator to become a central part of our UK and Ireland Sales team. You’ll help shape the experience customers, families and professionals receive from their first enquiry onwards. By coordinating enquiries, appointments, quotations, trials and long-term loan requests, you’ll make it easier for people to explore and access communication technology that can make a meaningful difference to their lives.

You’ll bring structure, accuracy and momentum to a busy sales operation. You’ll keep customer and opportunity information reliable, help the team understand its pipeline through clear reporting, and make sure important actions keep moving. Your work will enable our sales specialists to spend more time supporting customers and finding the right solutions for each individual.

What You’ll Be Doing

• Acting as a welcoming first point of contact for sales enquiries and leads.
• Triaging and qualifying enquiries so customers receive the right support promptly.
• Coordinating appointments, diaries, customer communications and wider sales activity.
• Providing clear and helpful information about Smartbox products and services.
• Preparing accurate quotations and supporting opportunities from initial enquiry through to purchase.
• Coordinating professional assessments, equipment trials and long-term loan requests.
• Maintaining complete and accurate customer, activity and opportunity records within our CRM and business systems.
• Producing timely sales, pipeline, trial, KPI and performance reports.
• Working closely with colleagues in Sales, Marketing, Trials and Operations to create a joined-up customer experience.

Why This Role Is Unique

This isn’t a typical sales administration role. You’ll support people who may be discovering AAC for the first time, alongside families, professionals and colleagues with specialist knowledge. Your ability to combine efficient commercial administration with thoughtful, person-centred communication will directly influence their experience of Smartbox.

What We’re Looking For

We’re looking for a distinctive combination of sales operations experience, customer focus, analytical confidence and purpose-driven thinking.

You’ll be someone who can move comfortably between speaking with a customer, coordinating several diaries and priorities, preparing an accurate quotation, updating CRM information and producing a clear pipeline report. You’ll understand that every detail matters, because reliable processes help customers receive the right response at the right time.

There is no single right career path into this role. You may have developed your experience within sales operations, customer service, healthcare, education, assistive technology or disability services. What matters is your ability to demonstrate the relevant skills and apply them thoughtfully in a purpose-led environment.

Essential Experience:

• At least three years’ experience supporting a sales, customer service or commercial team.
• Experience producing KPI, sales pipeline or performance reports.
• Experience using CRM or business systems to maintain accurate and complete records.
• Knowledge of assistive technology, healthcare, education or disability services.
• Experience qualifying leads and following up sales opportunities.

Why Join Smartbox:

• Purpose-driven work with real-world impact.
• Collaborative and supportive culture.
• Hybrid working and flexibility.
• Opportunities to grow, lead and shape future products.
• Strong benefits package plus wellbeing support.

Dive into the Smartbox website to discover more about our work, our technology and the benefits of joining our team.

Inclusion and Sustainability

At Smartbox, we’re committed to creating a workplace where everyone feels valued, supported and able to thrive. We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds.

If there’s anything we can do to support you during the recruitment process, please feel free to let us know within your application.

We also aim to build sustainability into everything we do, from how we design our products to how we operate as a business