Impactful Sales Operations Coordinator (Hybrid)

Smartbox Assistive Technology; Malvern; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Benefits package

Wellbeing support

Growth opportunities

Job summary

Smartbox Assistive Technology is seeking an experienced Sales Administrator to join the UK & Ireland Sales team. You will manage enquiries, coordinate appointments, quotations and trials, and help ensure a smooth customer journey from first contact to purchase.

You’ll bring at least three years’ experience in sales operations or customer service, plus strong CRM and reporting skills. This role offers hybrid working, a collaborative culture and real-life impact for people accessing AAC technology.

Qualifications

• At least three years’ experience supporting a sales, customer service or commercial team.
• Experience producing KPI, sales pipeline or performance reports.
• Experience using CRM or business systems to maintain accurate and complete records.
• Knowledge of assistive technology, healthcare, education or disability services.
• Experience qualifying leads and following up sales opportunities.

Responsibilities

• Acting as a welcoming first point of contact for sales enquiries and leads.
• Triaging and qualifying enquiries so customers receive the right support promptly.
• Coordinating appointments, diaries, customer communications and wider sales activity.
• Providing clear and helpful information about Smartbox products and services.
• Preparing accurate quotations and supporting opportunities from initial enquiry through to purchase.
• Coordinating professional assessments, equipment trials and long-term loan requests.
• Maintaining complete and accurate customer, activity and opportunity records within our CRM and business systems.
• Producing timely sales, pipeline, trial, KPI and performance reports.
• Working closely with colleagues in Sales, Marketing, Trials and Operations to create a joined-up customer experience.

Skills

Sales operations experience

Customer focus

Analytical thinking

Lead qualification

Tools

CRM software

Business systems

Job description

Smartbox Assistive Technology is seeking an experienced Sales Administrator to join the UK & Ireland Sales team. You will manage enquiries, coordinate appointments, quotations and trials, and help ensure a smooth customer journey from first contact to purchase.

You’ll bring at least three years’ experience in sales operations or customer service, plus strong CRM and reporting skills. This role offers hybrid working, a collaborative culture and real-life impact for people accessing AAC technology.