Sales Operations Coordinator

First Base; Stonehouse; On-site; GBP 29,000 - 32,000; Full time

Job summary

First Base in Stonehouse seeks a proactive Sales Administrator to support customer enquiries, process sales and manage orders. You’ll liaise with suppliers and logistics, maintain records, and assist the Accounts team with invoicing and documentation.

The role suits someone with meticulous data entry skills and a calm, professional approach. Working hours are Monday to Friday, 8:30am-5:00pm, with a salary of £29,000-£32,000 per year depending on experience.

Qualifications

• Experience in sales administration or office support.
• Excellent written and verbal communication.
• Strong data entry and attention to detail.
• Ability to work in a small team.
• Proactive and professional telephone manner.

Responsibilities

• Handle customer enquiries by telephone and email, providing accurate information on products, pricing, availability and delivery.
• Process sales enquiries, quotations, customer orders and order acknowledgements accurately and efficiently.
• Maintain accurate customer, product, sales and supplier records.
• Place and monitor purchase orders, liaising with suppliers regarding pricing, availability and delivery dates.
• Monitor customer orders, stock availability, back orders and deliveries through to completion.
• Liaise with warehouse, carriers and logistics providers to ensure deliveries are completed on time.
• Administer customer returns, complaints, defective goods, replacements, credits and agreed resolutions.
• Support Accounts with customer queries, invoicing, credit information and relevant documentation.
• Follow the company's ISO 9001 Quality Management System and maintain accurate, traceable records.
• Work closely with Sales, Accounts, Warehouse and Management to support efficient day-to-day operations.

Skills

Sales administration

Customer service

Data entry accuracy

Microsoft Office

Organisation

Teamwork

Tools

ERP/CRM systems

Job description

First Base in Stonehouse seeks a proactive Sales Administrator to support customer enquiries, process sales and manage orders. You’ll liaise with suppliers and logistics, maintain records, and assist the Accounts team with invoicing and documentation.

The role suits someone with meticulous data entry skills and a calm, professional approach. Working hours are Monday to Friday, 8:30am-5:00pm, with a salary of £29,000-£32,000 per year depending on experience.