Efficient Sales Administrator | Mon–Fri, Stonehouse

First Base; Gloucester; On-site; GBP 29,000 - 32,000; Full time

Job summary

First Base in Stonehouse, Gloucestershire, is seeking a Sales Administrator to support day-to-day sales operations and customer enquiries. The role involves handling telephone and email queries, processing orders, and maintaining accurate records across customers, products, sales and suppliers.

The successful candidate will liaise with warehouse and logistics, assist Accounts with invoicing, and ensure deliveries align with ISO 9001 standards.

Qualifications

• Experience in sales administration or office administration with strong customer service skills.
• Excellent written and verbal communication with high accuracy in data entry.
• Strong organisational abilities and ability to manage multiple priorities.

Responsibilities

• Handle customer enquiries by telephone and email with product and pricing information.
• Process sales enquiries, quotations, orders and acknowledgements accurately.
• Maintain customer, product, sales and supplier records.
• Place and monitor purchase orders with suppliers.
• Monitor orders, stock, back orders and deliveries to completion.
• Coordinate with warehouse, carriers and logistics to ensure on-time deliveries.
• Administer returns, complaints, credits and resolutions.
• Support Accounts with invoicing and documentation.
• Comply with ISO 9001 Quality Management System and record-keeping.

Skills

Customer service

Data entry

Organisational skills

Attention to detail

Telephone manners

Independent worker

Tools

Microsoft Office

CRM systems

ERP systems

Job description

First Base in Stonehouse, Gloucestershire, is seeking a Sales Administrator to support day-to-day sales operations and customer enquiries. The role involves handling telephone and email queries, processing orders, and maintaining accurate records across customers, products, sales and suppliers.

The successful candidate will liaise with warehouse and logistics, assist Accounts with invoicing, and ensure deliveries align with ISO 9001 standards.