Internal Sales Administrator – Customer Care & Ops

First Base Employment; Stonehouse; On-site; GBP 29,000 - 32,000; Full time

Job summary

First Base Employment in Stonehouse, Gloucestershire, is seeking an Internal Sales Administrator for a permanent role. You will handle customer enquiries by telephone and email, process sales enquiries, quotations, customer orders and order acknowledgements, and maintain accurate records.

Working hours are Monday to Friday, 8:30am - 5:00pm. You will liaise with warehouse and logistics to ensure deliveries, support Accounts with invoicing, and follow ISO 9001 practices to maintain traceable

Qualifications

• Previous experience in sales administration, customer service or office administration.
• Excellent customer service skills with a professional telephone manner.
• Strong written and verbal communication skills.
• Excellent attention to detail and accurate data entry.
• Good organisational skills with the ability to manage multiple priorities.
• Good Microsoft Office and computerised business system skills.
• Ability to work independently and effectively as part of a small team.
• Proactive, reliable and professional approach.

Responsibilities

• Handle customer enquiries by telephone and email, providing accurate information on products, pricing, availability and delivery.
• Process sales enquiries, quotations, customer orders and order acknowledgements accurately and efficiently.
• Maintain accurate customer, product, sales and supplier records.
• Place and monitor purchase orders, liaising with suppliers regarding pricing, availability and delivery dates.
• Monitor customer orders, stock availability, back orders and deliveries through to completion.
• Liaise with warehouse, carriers and logistics providers to ensure deliveries are completed on time.
• Administer customer returns, complaints, defective goods, replacements, credits and agreed resolutions.
• Support Accounts with customer queries, invoicing, credit information and relevant documentation.
• Follow the company's ISO 9001 Quality Management System and maintain accurate, traceable records.
• Work closely with Sales, Accounts, Warehouse and Management to support efficient day-to-day operations.

Skills

Sales administration

Customer service

Office administration

Tools

Microsoft Office

CRM/ERP systems

Job description

First Base Employment in Stonehouse, Gloucestershire, is seeking an Internal Sales Administrator for a permanent role. You will handle customer enquiries by telephone and email, process sales enquiries, quotations, customer orders and order acknowledgements, and maintain accurate records.

Working hours are Monday to Friday, 8:30am - 5:00pm. You will liaise with warehouse and logistics to ensure deliveries, support Accounts with invoicing, and follow ISO 9001 practices to maintain traceable