Sales Operations & Contracts Coordinator

BigChange; Leeds; On-site; GBP 28,000 - 38,000; Full time

Job summary

BigChange, based in Leeds, is seeking a Sales Operations Analyst to streamline contract processes, orders, amendments and data management across internal systems.

You will liaise with customers and cross-functional teams, ensure compliance, maintain CRM records, and support handover to implementation and stock teams after sale. The role requires 2+ years in a similar role, strong organisational skills, excellent communication, and experience with Salesforce or similar CRM tools.

Qualifications

• 2+ years experience in a similar role.
• High degree of organisation and initiative and a sharp eye for detail.
• Demonstrated ability to adapt to fluctuating and changing priorities in a fast-paced environment.
• Exceptional communication skills.
• Proficiency with Salesforce or similar CRM tools.

Responsibilities

• Process, update, and maintain customer orders and contract details in internal systems.
• Create and process order amendments and data migrations.
• Handle general enquiries and orders related to ownership transfers, renegotiations and renewals.
• Coordinate with internal teams to resolve contract queries, including disputes and negotiations.
• Hand over customers to implementation, bookings, and stock teams after sale; create internal jobs and tasks.
• Perform licence/billing audits and data cleansing as requested by Finance or Revenue Operations.
• Monitor financial health of new customers in line with CV levels.
• Track interactions and maintain current CRM records.

Skills

CRM experience

Attention to detail

Organisational skills

Communication skills

Adaptability

Process improvement

Tools

Salesforce

Job description

BigChange, based in Leeds, is seeking a Sales Operations Analyst to streamline contract processes, orders, amendments and data management across internal systems.

You will liaise with customers and cross-functional teams, ensure compliance, maintain CRM records, and support handover to implementation and stock teams after sale. The role requires 2+ years in a similar role, strong organisational skills, excellent communication, and experience with Salesforce or similar CRM tools.