Sales Operations Coordinator

BigChange; Leeds; On-site; GBP 28,000 - 38,000; Full time

Job summary

BigChange, based in Leeds, is seeking a Sales Operations Analyst to streamline contract processes, orders, amendments and data management across internal systems.

You will liaise with customers and cross-functional teams, ensure compliance, maintain CRM records, and support handover to implementation and stock teams after sale. The role requires 2+ years in a similar role, strong organisational skills, excellent communication, and experience with Salesforce or similar CRM tools.

Qualifications

• 2+ years experience in a similar role.
• High degree of organisation and initiative and a sharp eye for detail.
• Demonstrated ability to adapt to fluctuating and changing priorities in a fast-paced environment.
• Exceptional communication skills.
• Proficiency with Salesforce or similar CRM tools.

Responsibilities

• Process, update, and maintain customer orders and contract details in internal systems.
• Create and process order amendments and data migrations.
• Handle general enquiries and orders related to ownership transfers, renegotiations and renewals.
• Coordinate with internal teams to resolve contract queries, including disputes and negotiations.
• Hand over customers to implementation, bookings, and stock teams after sale; create internal jobs and tasks.
• Perform licence/billing audits and data cleansing as requested by Finance or Revenue Operations.
• Monitor financial health of new customers in line with CV levels.
• Track interactions and maintain current CRM records.

Skills

CRM experience

Attention to detail

Organisational skills

Communication skills

Adaptability

Process improvement

Tools

Salesforce

Job description

Job ContextThe Sales Operations Analyst ensures that the processes surrounding participation, variation, execution, compliance, and administration of contracts are carried out efficiently and effectively. They liaise with customers and internal stakeholders to facilitate and process orders, adjustments, amendments, payments, terminations, negotiations, and other generalised requests to support the cross-functional collaboration of the broader Simpro Group teams.What You’ll DoProcess, update, and maintain customer orders and contract details within internal systems in line with strict policy, procedure and complianceField, facilitate, create & process order amendmentsManage general enquiries & subsequent orders related to ownership transfers, data migrations, contract renegotiation & renewalsWork with other internal teams to manage and resolve contract queries, including disputes and negotiations.Effectively manage the handover of customers to implementation, bookings and stock teams post-sale, including creating any internal jobs, work orders, follow-up tasks, or notes.Other regular ad hoc duties (such as licence & billing audits, allowances, corrections, and data cleansing), as delegated by the Head of Department or other leaders from the Finance or Revenue Operations teams.Responsible for checking the financial health of new customers in line with agreed CV levels.Manage all incoming commercial enquiries, track interactions and maintain accurate and current customer records in the CRM.What You’ll Bring2+ years experience in a similar roleHigh degree of organisation and initiative and a sharp eye for detailDemonstrated ability to adapt to fluctuating and changing priorities and procedures in a fast-paced and dynamic environmentExceptional communication skillsProficiency/experience with Salesforce or similar CRM toolsOur Core ValuesWe Are One TeamWe Are Customer CentricWe Are Growth MindedWe Are AccountableWe Celebrate SuccessSimpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resumer.Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.