Sales & Operations Assistant

All Pump Solutions; Shrewsbury; On-site; GBP 26,000 - 34,000; Full time

Job summary

All Pump Solutions (APS) is seeking an organised Sales & Operations Assistant to support our sales, operations and business development activities within the water and utilities sector.

This varied role combines project coordination, CRM management, follow-up tracking, sales administration and marketing support to keep orders and activities moving forward with high data and process quality.

Qualifications

• Administrative or coordination experience.
• Comfortable using CRM systems, Microsoft 365, and project tracking tools.
• Excellent attention to detail.
• Strong communication and organisational skills.
• Ability to prioritise and manage multiple tasks.
• Confident using the phone.
• A proactive approach to following up and driving actions to completion.
• Experience with CRM systems such as Pipedrive.
• Experience with project management tools such as Smartsheet.
• Experience producing sales or marketing materials.

Responsibilities

• Coordinate order processing and maintain project trackers.
• Track leads and opportunities; maintain CRM data.
• Prepare sales presentations and supporting documents.
• Coordinate marketing activities and content schedules.
• Liaise with suppliers for delivery dates and resolve issues.
• Maintain document control and versioning per procedures.

Skills

CRM systems

Attention to detail

Communication

Organisational skills

Prioritisation

Proactive follow-up

Pipedrive

Smartsheet

Sales materials

Tools

Pipedrive CRM

Smartsheet PM tools

Microsoft 365

Project management tools

Job description

All Pump Solutions (APS) is looking for an organised and proactive Sales & Operations Assistant to support our sales, operations, and business development activities.

This is a varied role that combines project coordination, CRM management, follow-up tracking, sales administration, and marketing support. You'll play a key part in keeping projects, orders, and sales activities moving forward while ensuring data and processes are maintained to a high standard.

Key Responsibilities

Order Processing & Operations Support

• Monitor order processing to ensure procedures are followed correctly
• Coordinate between sales, operations, and other departments for smooth project handovers
• Maintain project trackers and highlight any delays or issues
• Support coordination of internal operations meetings

Follow-Up Management

• Track actions across sales, operations, business development, and marketing
• Maintain follow-up logs and monitor overdue actions
• Liaise with customers, suppliers, and internal teams to obtain updates, approvals, and responses
• Provide regular progress updates to management

Business Development Support

• Coordinate meetings and prepare materials
• Track leads and opportunities
• Maintain records of business development activity and actions
• Maintain Pipedrive CRM data and pipeline accuracy
• Prepare sales presentations and supporting documents
• Assist the sales team with proposal formatting and follow-up scheduling
• Follow up opportunities to keep them progressing through the pipeline

Marketing Administration

• Coordinate marketing activities and content schedules
• Support document and brand consistency
• Liaise with external marketing suppliers and freelancers

Supplier & Delivery Coordination

• Liaise with suppliers to obtain and monitor delivery dates.
• Chase outstanding deliveries and communicate delays to project teams.
• Assist in resolving supplier defects, shortages and warranty issues.
• Maintain records of outstanding supplier actions.

Document Control

• Maintain filing and version control systems
• Ensure documents are managed in line with company procedures

What We're Looking For

• Administrative or coordination experience
• Comfortable using CRM systems, Microsoft 365, and project tracking tools
• Excellent attention to detail
• Strong communication and organisational skills
• Ability to prioritise and manage multiple tasks
• Confident using the phone
• A proactive approach to following up and driving actions to completion
• Experience with Pipedrive or similar CRM systems
• Experience with Smartsheet or project management tools
• Experience producing sales or marketing materials
• Ambition to develop into a more senior coordination or Executive Assistant role

Why Join APS?

You'll become part of a growing and supportive team, working across a range of exciting projects within the water and utilities sector. This role offers excellent exposure to sales, operations, business development, and marketing, making it a great opportunity for someone looking to build a long-term career in project and business coordination.