Head of Customer And Sales Operations

Success Talent; Greater London; On-site; GBP 110,000 - 170,000; Full time

Job summary

Global Company Group in Central London is seeking a Heads of Customer and Sales Operations to oversee sales operations, customer service, and go-to-market enablement. This permanent, on-site role requires steering planning and digital systems across Europe to drive growth and customer satisfaction.

You will manage a pan-European Customer Service function and ensure seamless onboarding of new customers while coordinating with planning and logistics partners to meet demand and shipping timelines.

Qualifications

• At least 7-10 years in the same role within sports, fashion or lifestyle sector.
• Strong leadership skills and systems experience
• Ideally, experience across European markets.

Responsibilities

• Own the sales operations and planning, customer service, digital systems and go to market enablement.
• Work closely with Business Planning and Sales team to manage demand and customer requirements across European markets.
• Coordinate with Operations to align demand planning with inventory and shipping timelines.
• Lead and develop the Customer Service function, managing Customer Service Managers and a pan-European team of Customer Service Executives.
• Ensure high service levels and issue resolution across Key Accounts, Distributors, and Self-Service Accounts.
• Support the seamless onboarding of new customers and partners, ensuring consistent service delivery across all touchpoints.

Skills

Leadership

Systems experience

European markets

Job description

Global Company Group

Head of Customer and Sales Operations

Permanent

Central London

£ Highly Competitive + Great Benefits

A heavyweight opportunity as Head of Customer and Sales Operations with a Business Group with global brands. In the Head of Customer and Sales Operations role you will own the sales operations and planning, customer service, digital systems and go to market enablement.

Key Responsibilities

• Work closely with Business Planning and Sales team to manage demand and customer requirements across European markets.
• Coordinate with Operations to align demand planning with inventory and shipping timelines.
• Lead and develop the Customer Service function, managing Customer Service Managers and a pan-European team of Customer Service Executives.
• Ensure high service levels and issue resolution across Key Accounts, Distributors, and Self-Service Accounts.
• Support the seamless onboarding of new customers and partners, ensuring consistent service delivery across all touchpoints.

Qualifications and Experience

• At least 7-10 years in the same role within sports, fashion or lifestyle sector.
• Strong leadership skills and systems experience
• Ideally, experience across European markets

Success Talent Diversity & Inclusion statement

We recruit by merit on the basis of fair and open competition. Success Talent embraces diversity and promotes equal opportunities.

We regret that due to the volume of applications, only successful applicants will be contacted.