Sales Office Manager - Growth & CRM Lead

DB Plastics; Bilston; On-site; GBP 35,000 - 52,000; Full time

Job summary

DB Plastics in Bilston is seeking an exceptional Sales Office Manager to lead our busy sales office, reporting to the Managing Director and collaborating with all departments during a growth phase. You will manage the team, drive process improvements, and ensure accurate sales order processing and CRM usage.

The role combines leadership with customer-focused service to support our global masterbatch business.

Qualifications

• Experience in a busy sales office environment.
• Proficient with CRM systems.
• Strong IT skills and MS Office.
• Proactive with commercial acumen and cost/margin awareness.
• Able to inspire change and drive process improvements.

Responsibilities

• Line management of sales office team and ensuring staffing.
• Oversee workload delegation and customer service support.
• Promote staff development and training.
• Prepare reports for senior management and deliver presentations.
• Handle customer enquiries and complaints; ensure timely responses.
• Sales order processing, quotations, and CRM data accuracy.
• Maintain adherence to deadlines for customer complaints resolution.

Skills

Line management

Customer service

CRM systems

Team collaboration

Commercial acumen

Tools

Microsoft Office

Job description

DB Plastics in Bilston is seeking an exceptional Sales Office Manager to lead our busy sales office, reporting to the Managing Director and collaborating with all departments during a growth phase. You will manage the team, drive process improvements, and ensure accurate sales order processing and CRM usage.

The role combines leadership with customer-focused service to support our global masterbatch business.