Sales Office Manager

DB Plastics; Bilston; On-site; GBP 35,000 - 52,000; Full time

Job summary

DB Plastics in Bilston is seeking an exceptional Sales Office Manager to lead our busy sales office, reporting to the Managing Director and collaborating with all departments during a growth phase. You will manage the team, drive process improvements, and ensure accurate sales order processing and CRM usage.

The role combines leadership with customer-focused service to support our global masterbatch business.

Qualifications

• Experience in a busy sales office environment.
• Proficient with CRM systems.
• Strong IT skills and MS Office.
• Proactive with commercial acumen and cost/margin awareness.
• Able to inspire change and drive process improvements.

Responsibilities

• Line management of sales office team and ensuring staffing.
• Oversee workload delegation and customer service support.
• Promote staff development and training.
• Prepare reports for senior management and deliver presentations.
• Handle customer enquiries and complaints; ensure timely responses.
• Sales order processing, quotations, and CRM data accuracy.
• Maintain adherence to deadlines for customer complaints resolution.

Skills

Line management

Customer service

CRM systems

Team collaboration

Commercial acumen

Tools

Microsoft Office

Job description

WE ARE DB Plastics, Part of the Tosaf Group

We are currently looking to recruit an exceptional Sales Office Manager to join our Team at DB Plastics (Bilston). This role will be reporting directly to the Managing Director and will interact with all departments across the business. The successful candidate will be joining a leading Global Masterbatch business at an exciting time of growth and expansion.

DUTIES & RESPONSIBILITIES

• Excellent Line Management and customer service skills.
• Assist in managing the performance of the team, including appraisals and training.
• Ensure adequate staffing levels to cover for absences and peaks in workload.
• Delegate work to staff, manage their workload and support customer service team.
• Promoting staff development and training.
• Writing reports for senior management and delivering presentations.
• Responding to customer enquiries and complaints.
• Sales order processing, telephone sales and quotations
• Oversee and manage that all customer Complaints are completed in the agreed timescale.

EXPERIENCE

• Results and objectives driven and will already have experience within a busy sales office environment.
• Excellent team player
• Exceptional IT skills
• Must be familiar and have worked with CRM systems
• You should be able to inspire and drive change through improved process and system development that will both meet a changing business environment as well as the objectives of the Company.
• You will have experience in the sales process and understand cost and margin
• It is essential to the success of this post that candidates are pro-active and ambitious with an enthusiasm for success and can demonstrate good commercial acumen.