Sales Office Manager

TieTalent; Tewkesbury; On-site; GBP 39,701; Full time

Benefits offered by this job

Competitive salary

22 days' holiday plus bank holidays

Cycle to work scheme

Discounted products and delivery

Enhanced Management Pension

Health and wellbeing support

Job summary

A leading recruitment firm is seeking a Sales Office Manager in Tewkesbury to lead a team focused on customer service within the FMCG sector. Responsibilities include managing inbound orders, ensuring accuracy, and optimizing team performance. Candidates should have significant experience in office management and strong leadership skills. Competitive salary of £39,701.04 per annum offered.

Qualifications

• Experienced Office/Customer Service Manager, ideally from FMCG/food & drink/dairy manufacturing.
• Strong leadership skills with a track record of managing and developing teams.
• Excellent communicator and a confident decision-maker.

Responsibilities

• Lead and motivate a team of four Sales Administrators.
• Oversee the full order process: inbound orders, data entry, pricing, invoicing.
• Drive continuous improvement by owning customer service KPIs.

Skills

Leadership skills

Customer service

Problem-solving ability

Attention to detail

Education

Experience in FMCG/food & drink manufacturing

Job description

Join to apply for the Sales Office Manager role at TieTalent

1 day ago Be among the first 25 applicants

Join to apply for the Sales Office Manager role at TieTalent

Get AI-powered advice on this job and more exclusive features.

Job Title: Sales Office Manager

Location: Tewkesbury, Gloucestershire (commutable from Cheltenham, Gloucester, Worcester, Evesham, Malvern, Pershore)

Salary: £39,701.04 per annum

Hours: 40 per week (five days across Monday–Saturday)

We are seeking a Sales Office Manager to lead and motivate a small, dedicated team within our clients Tewkesbury Head Office. This role is focused on customer service and order processing managing inbound orders from the existing customer base (calls and emails only, no cold calling), ensuring accuracy, timeliness, and exceptional service delivery.

You'll manage a team of four Sales Administrators and work closely with colleagues in Haulage, Production, Technical, Sales and senior management to ensure smooth operations for our loyal customer base in the FMCG/food manufacturing sector.

This role will suit individuals who may currently be working as a Sales Support Manager, Customer Service Office Manager, Administration Manager, or Customer Service Manager (FMCG).

What You'll Be Doing

• Lead, coach, and motivate a team of four Sales Administrators to deliver excellent customer service.
• Oversee the full order process: inbound orders, data entry, pricing, invoicing, and delivery coordination.
• Work cross-functionally with Haulage, Production, Technical, Sales and Management to align service levels and product availability.
• Maintain customer databases and pricing files, ensuring compliance with terms and promotions.
• Own customer service KPIs and reporting, driving continuous improvement.
• Investigate and resolve queries/complaints with effective root cause analysis.
• Provide hands-on cover across the Sales Office when required in a fast-paced FMCG environment.
  
  

About You

• Experienced Office/Customer Service Manager, ideally from FMCG/food & drink/dairy manufacturing.
• Strong leadership skills with a track record of managing and developing teams.
• Excellent communicator, confident decision-maker and able to influence at all levels.
• Highly organised with strong IT skills, attention to detail, and commercial awareness.
• Customer-first approach with proven problem-solving ability and a drive for continuous improvement.
  
  

What's On Offer

• Competitive salary: £39,701.04 per annum
• 22 days' holiday plus bank holidays (increasing with service)
• Cycle to work scheme
• Discounted products and delivery
• Enhanced Management Pension via Salary Exchange (6.5% employee, 7% employer contributions)
• Health and wellbeing support (after 3 months)
• Supportive leadership with genuine opportunities for development
  
  

Please send your cv to

COM1

TITL1_UKTJ

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Technology, Information and Internet

Referrals increase your chances of interviewing at TieTalent by 2x

Sign in to set job alerts for “Sales Office Manager” roles.

Gloucester, England, United Kingdom 3 days ago

Gloucester, England, United Kingdom 15 hours ago

Brockworth, England, United Kingdom 2 weeks ago

Gloucester, England, United Kingdom 1 week ago

Stratford-Upon-Avon, England, United Kingdom 1 month ago

Gloucester, England, United Kingdom 4 days ago

Stratford-Upon-Avon, England, United Kingdom 1 day ago

Worcester, England, United Kingdom 2 weeks ago

Droitwich Spa, England, United Kingdom 19 hours ago

Worcester, England, United Kingdom 8 hours ago

Teddington, England, United Kingdom 2 days ago

Tewkesbury, England, United Kingdom 1 day ago

Gloucester, England, United Kingdom 2 weeks ago

Gloucester, England, United Kingdom 2 weeks ago

Worcester, England, United Kingdom 1 week ago

Tewkesbury, England, United Kingdom 2 weeks ago

Gloucester, England, United Kingdom 3 weeks ago

Gloucester, England, United Kingdom 2 weeks ago

Gloucester, England, United Kingdom 1 month ago

Stratford-Upon-Avon, England, United Kingdom 1 day ago

Cambridge, England, United Kingdom 2 weeks ago

Gloucester, England, United Kingdom 1 month ago

Gloucester, England, United Kingdom 2 weeks ago

Area Sales Manager - Worcestershire / Warwickshire / Herefordshire

Worcestershire, England, United Kingdom 1 week ago

Great Malvern, England, United Kingdom 3 weeks ago

Gloucester, England, United Kingdom 2 weeks ago

Gloucestershire, England, United Kingdom 1 day ago

Apprentice Hire & Sales Coordinator - Tewkesbury

Tewkesbury, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.