Volvo Aftersales Manager

TieTalent; Worcester; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Company car

33 days holiday including bank holidays

Company Pension

Wellness Programme

Staff discounts on car servicing

Job summary

A leading automotive dealership in Worcester is seeking an experienced Aftersales Manager to oversee service operations and ensure exceptional customer experiences. The ideal candidate will have significant experience in the automotive industry and strong management skills. This full-time role offers a competitive salary package including benefits such as a company car and performance incentives.

Qualifications

• Must have significant experience in an Aftersales role, preferably in a dealership.
• Strong management and leadership skills required.
• Motor trade experience preferred but not essential.

Responsibilities

• Manage, coach and develop workshop and service department staff.
• Develop sales forecasts and manage budgets.
• Drive workshop utilization and efficiency.
• Collaborate with department managers for overall center performance.

Skills

Customer service excellence

Team management

Sales targeting

Budget management

Job description

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Job Introduction

We are looking for an Aftersales Manager with a wealth of experience, preferably within a main dealer environment, to join our team at Volvo Worcester.

Job Introduction

We are looking for an Aftersales Manager with a wealth of experience, preferably within a main dealer environment, to join our team at Volvo Worcester.

Working hours are Monday to Friday, 8am to 6pm. Benefits include the use of a company car with the option of an electric vehicle if you require and a basic of £45,000 OTE of up to £65,000.

In every aspect of our dealerships the aim is always to exceed customer expectation. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible service experience.

Role And Responsibilities

• Accountable for all workshop, service and the parts department staff, you will manage, coach and develop the team to reach their full potential and performance.
• Planning, forecasting and delivering sales targets.
• Growing workshop utilisation and efficiency.
• Responsible for your own budget, you will relish the opportunity to drive the business forward.
• Working closely with other department managers to drive the overall centre performance.
  
  

About You

• This role would ideally suit someone who is currently a Service Manager, Assistant Aftersales Manager or a current Aftersales Manager wanting a new challenge within a Premium brand.
• You will have the drive and talent to push the department forward; working to achieve agreed KPIs and brand standards.
• You must be able demonstrate a profitable and successful track record of delivering outstanding results as well as delivering exceptional customer satisfaction.
• In addition your need to have strong management and leadership skills, winning mentality and a real passion for the brand.
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
  
  

What We Offer

• 33 days holiday including bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events
  
  

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK Theres a reason why this is the case, actually theres over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the worlds most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.

TITL1_UKTJ

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

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