Sales Membership Manager

TieTalent; Dunstable; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Membership Manager to lead a team at a state-of-the-art leisure center. This role focuses on driving membership growth, enhancing customer service, and empowering team members to excel in their roles. You will be responsible for setting KPIs, monitoring performance, and ensuring compliance with administrative systems. If you have a proven track record in sales management and a passion for customer service, this is an exciting opportunity to make a significant impact in a progressive organization.

Qualifications

• Experience in membership management or sales management roles.
• Strong communication and customer service skills are essential.

Responsibilities

• Lead and support Membership Advisors to maximize membership growth.
• Monitor team performance and ensure alignment with KPIs and targets.

Skills

Communication Skills

Customer Service Skills

Team Management

Sales Strategy

Job description

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Sales Membership Manager based at their brand new state of the art Leisure Centre, in Dunstable, Bedfordshire. Leading a busy team you will take an active lead in the growth of membership at the site.

What your role will be

Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity. Working to set KPIs and targets. You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.

You will manage the team with the philosophy to ensure that 'everyone’s a member.’ Looking at how our client can convert users to members. Developing a high level of customer service and ensuring excellence at all times. You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers’ needs. This will include making sure administration and systems are kept up to date and compliant.

Your background

The successful applicant will have experience of working within a Membership management or Sales manager or consultant background. You will need excellent communication skills as you will be required to liaise with external and internal customers/staff. You will be able to demonstrate at interview your excellent customer service skills and experience. You will have experience getting the best out of your team and have experience motivating and driving a sales team to success.