Sales Manager – MICE

The Stratford; Greater London; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Gym discounts

Wellbeing challenges

Team events

F&B discounts

Staff room discounts

Job summary

The Stratford is a design-led hotel located in a 42-storey skyscraper near Stratford. We are seeking a proactive Sales Manager – MICE to drive group and events business and build lasting client relationships.

You will handle enquiries, create proposals, and coordinate group bookings while collaborating with Events, Operations and F&B teams to ensure seamless handovers and high-quality guest experiences.

Qualifications

• 1-2 years’ experience in hotel sales, events or reservations (groups preferred).
• Experience handling group bookings or event enquiries is a strong advantage.
• Degree or diploma in hospitality, business, or related field preferred.
• Excellent communication and client-facing abilities.
• Attention to detail and ability to manage multiple enquiries.

Responsibilities

• Manage and respond to group and MICE enquiries in a timely and professional manner.
• Prepare tailored proposals, quotations, and contracts for group bookings and events.
• Convert enquiries into confirmed business, supporting revenue targets.
• Coordinate group requirements including bedrooms, meeting spaces, and F&B packages.
• Ensure input of all enquiries, bookings, and contracts into CRM systems.
• Support prospecting new business opportunities and build a sales pipeline.
• Participate in sales calls, client meetings and site inspections.
• Maintain relationships with clients, agencies and event planners during the sales process.

Skills

Communication

Client-facing

Attention to detail

Commercial mindset

Team player

Proactive

Positive attitude

Solution-oriented

Eager to learn

Education

Hospitality degree / diploma

Business degree

Tools

CRM systems

Microsoft Office

Job description

The Stratford is a 145-bedroom design-led hotel set within Manhattan Loft Gardens, a 42-storey skyscraper which also features 248 loft apartments, three sky terraces, two restaurants, three bars and four event rooms. The building is located within walking distance from Stratford International Station and Westfield Shopping Centre.

At The Stratford we do things a little differently, we value authenticity and encourage our team to bring their personality to work.

Teamwork and collaboration are our greatest assets. We work together to create unforgettable experiences for our guests and ourselves. We work hard and play harder! You will often find our teams out socialising together – we truly believe that a friendly workplace is a happier workplace.

We are looking for a proactive and driven Sales Manager – MICE to join our team.

What you’ll do…

• Manage and respond to group and MICE enquiries (room & events) in a timely and professional manner
• Prepare tailored proposals, quotations, and contracts for group bookings and events
• Convert enquiries into confirmed business, supporting revenue targets
• Coordinate all group requirements including bedroom blocks, meeting spaces, and F&B packages
• Ensure accurate input of all enquiries, bookings, and contracts into CRM systems
• Support the team in prospecting new business opportunities and assist in building a sales pipeline
• Participate in sales calls, client meetings, and site inspections
• Build strong day-to-day relationships with clients, agencies and event planners and act as a first point of contact for group clients during the sales process
• Liaise closely with Events, Operations, and F&B teams to ensure seamless handover of confirmed business
• Maintain accurate sales activity records, group forecasts, and booking data

What we are looking for…

• 1-2 years’ experience in hotel sales, events, or reservations (groups preferred)
• Experience in handling group bookings or event enquiries is a strong advantage
• Degree or diploma in hospitality, business, or related field preferred
• Excellent communication and client-facing abilities
• Attention to detail and ability to manage multiple enquiries
• Commercial mindset with interest in sales conversion
• Proficiency in CRM systems and Microsoft Office
• Eager to learn and grow within sales environment
• Proactive, positive, and solution-oriented
• Team player with collaborative mindset
• Passion for hospitality, events and guest experience

What’s in it for you…

• Gym discounts and wellness classes
• Monthly wellbeing challenges, trekking activities and sporting events
• Bi-annual theme parties
• Monthly birthday celebrations and ‘have one on us’ team drinks
• Treat yourself with lots of retail & hospitality perks through our partner Westfield Stratford City
• Freshly cooked food during your shift
• Discounts of up to 50% off in F&B in our hotel
• Room discounts across the Marriott portfolio
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Opportunity to join and participate in our unique GROW academy
• Bike to work scheme
• Season ticket loan
• Experience stay in the hotel to enjoy with a plus one
• Wagestream – offering you a range of features, including up to 50% of salary stream before pay date, saving pot and financial advice
• Recommend a friend scheme, giving you the possibility to earn up to £500 for individual referral
• ‘Star of the Month’ and ‘Star of the Year’ awards
• Vitality At Work after 2 years’ service
• A supportive, people-focused culture