Room Attendant

The Stratford; Greater London; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Gym discounts

Wellbeing challenges

Theme parties

Birthday celebrations

Westfield perks

Freshly cooked meals

F&B discounts up to 50%

Hotel room discounts

Training & development

GROW academy

Bike to work

Season ticket loan

Experience stay

Wagestream

Refer a friend bonus

Star of the Month

Vitality at Work

Job summary

The Stratford in London is seeking a Room Attendant to join our Housekeeping Team. You will ensure every bedroom is spotless, welcoming and ready to the highest standard, delivering discreet, guest-focused service throughout your shift.

No prior experience is required as full training is provided. We value reliability and a positive attitude, with weekend rota availability and a supportive team culture at a flagship hotel in Stratford.

Qualifications

• A hard-working, reliable person who takes pride in their work.
• No experience needed; full training provided.
• Flexible and dependable; able to work a rota including weekends.

Responsibilities

• Clean and service checkout and stayover guest rooms to the brand standard
• Make beds and change bed linen and towels, presenting rooms beautifully
• Vacuum, dust, mop and polish surfaces, fixtures and floors
• Replenish guest amenities, tea/coffee supplies and minibar items
• Keep your housekeeping trolley stocked, clean and well-organised
• Report any maintenance issues, damage or lost property to the team
• Deliver friendly, discreet service and respond to guest requests
• Support the wider housekeeping team and help keep floors and corridors presentable when needed
• Follow all health, safety and hygiene procedures

Skills

Hard-working

Reliable

Flexible

Weekend availability

Job description

The Stratford is a 145-bedroom design‑led hotel set within Manhattan Loft Gardens, a 42‑storey skyscraper which also features 248 loft apartments, three sky terraces, two restaurants, three bars and four event rooms. The building is located within walking distance from Stratford International Station and Westfield Shopping Centre.

At The Stratford we do things a little differently, we value authenticity and encourage our team to bring their personality to work.

We’re looking for a Room Attendant to join our Housekeeping Team. As a Room Attendant, you’ll be at the heart of the guest experience, making sure every bedroom is spotless, welcoming and ready to the highest standard.

What you’ll do…

• Clean and service checkout and stayover guest rooms to the brand standard
• Make beds and change bed linen and towels, presenting rooms beautifully
• Vacuum, dust, mop and polish surfaces, fictures and floors
• Replenish guest amenities, tea/coffee supplies and minibar items
• Keep your housekeeping trolley stocked, clean and well‑organised
• Report any maintenance issues, damage or lost property to the team
• Deliver friendly, discreet service and respond to guest requests
• Support the wider housekeeping team and help keep floors and corridors presentable when needed
• Follow all health, safety and hygiene procedures

What we are looking for…

• A hard‑working, reliable person who takes pride in their work
• No experience needed, as full training is given (previous cleaning, housekeeping or hotel experience is a bonus)
• Flexible and dependable, able to work a rota that includes weekends

What’s in it for you…

• Gym discounts and wellness classes
• Monthly wellbeing challenges, trekking activities and sporting events
• Bi‑annual theme parties
• Monthly birthday celebrations and ‘have one on us’ team drinks
• Treat yourself with lots of retail & hospitality perks through our partner Westfield Stratford City
• Freshly cooked food during your shift
• Discounts of up to 50% off F&B in our hotel
• Room discounts across the Marriott portfolio
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Opportunity to join and participate in our unique GROW academy
• Bike to work scheme
• Season ticket loan
• Experience stay in the hotel to enjoy with a plus one
• Wagestream – offering you a range of features, including up to 50% of salary stream before pay date, saving pot and financial advice
• Recommend a friend scheme, giving you the possibility to earn up to £500 for individual referral
• ‘Star of the Month’ and ‘Star of the Year’ awards
• Vitality At Work after 2 years’ service
• A supportive, people‑focused culture