Groups Administration Executive

art'otel; Shoreditch; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Discounted hotel rates

F&B discounts for your party

Travel season ticket loan

Employee assistance program

Wagestream access

Dry cleaning for workwear

Job summary

art'otel is seeking a Groups Administration Executive to oversee contracted group bookings across London hotels. You will manage group blocks, coordinate with sales and operations, and ensure seamless guest journeys from planning through post-departure.

A proactive, detail-oriented mindset and excellent communication are essential. The role includes working from home one day per week, with 30 days of holiday and industry-standard benefits.

Responsibilities

• Take full ownership of contracted group bookings from handover to post-departure billing.
• Create, manage, and maintain group blocks in Opera.
• Deliver exceptional service to clients throughout planning, in-house, and post-departure stages.
• Prepare and present accurate Group Resumes with required information for operational teams.
• Coordinate with Sales, Revenue, Operations, Finance, and Commission teams on group requirements and billing.
• Manage group-related correspondence according to brand standards.
• Monitor room inventory and contractual obligations to ensure proper group allocations.
• Identify upselling opportunities including meetings, events, F&B, suites, porterage, and other services.
• Produce group addendums and amendments after handover.
• Ensure accurate group billing, reporting, invoicing, and commission processing.

Skills

Group bookings

Opera PMS

Client relationships

Billing & reconciliation

Tools

Opera PMS

Job description

Join the Sales team behind London's most creative and lifestyle-driven hotels. As a Groups Administration Executive, you'll play a key role in delivering exceptional group experiences across art'otel Hoxton, art'otel Battersea Power Station and Holmes Hotel.

From managing bookings and coordinating with hotel teams to ensuring every detail is flawlessly executed, you'll be at the heart of creating seamless guest journeys and building lasting client relationships.

Key Responsibilities:

• Take full ownership of contracted group bookings from handover through to post-departure billing and reconciliation.
• Create, manage, and maintain group blocks in Opera
• Deliver exceptional service to clients throughout the planning, in-house, and post-departure stages
• Prepare and present accurate Group Resumes, ensuring all operational teams have the information required
• Liaise closely with Sales, Revenue, Operations, Finance, and Commission teams to coordinate group requirements, changes, and billing processes.
• Manage group-related correspondence, in line with brand standards.
• Monitor room inventory and contractual obligations to ensure group allocations are managed effectively.
• Identify and communicate upselling opportunities, including meetings and events, food and beverage offerings, suite upgrades, porterage, and other hotel services.
• Produce group addendums and manage amendments to contracted bookings following handover from the Sales team.
• Ensure accurate group billing, reporting, invoicing, commission processing, and payment reconciliation.
• Prioritise workload effectively, managing multiple groups across different hotels
• Communicate professionally and effectively with clients, guests, colleagues, and stakeholders, contributing to a positive guest experience
• Work from home 1 day per week
• 30 days of holiday per year – incl. bank holidays, increasing with years of service
• Discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Benefit Hub – Discounts in many supermarkets, major retailers, attractions, restaurants and cinemas.
• Free financial & mortgage advice
• 24/7 employee assistance programme
• Access to 40% of your pay before payday through Wagestream
• Vitality at work scheme, with great gym discounts and more
• Free dry cleaning for workwear
• Travel season ticket loan, Ride to Work Scheme

If you're highly organised, detail-oriented and passionate about delivering outstanding service, we'd love to hear from you. In return, you'll join a dynamic and supportive team, enjoy excellent benefits, and have the opportunity to grow your career with one of the most exciting hospitality brands in London.