Housekeeping Supervisor

The Stratford; Greater London; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Gym discounts

Wellbeing challenges

Team events

Staff discounts at Westfield Stratford

Job summary

The Stratford is seeking a Housekeeping Supervisor to lead a small team of Room Attendants and House Porters on shift, ensuring bedrooms and public areas are guest-ready. You’ll coordinate with Reception, train new staff, log faults and oversee amenities, with shifts typically 9:00‑17:30 and 20–48 hours per week, including some weekends and bank holidays.

Experience in hotel housekeeping is essential, and strong organisational and computer skills will help you manage room statuses and guest

Qualifications

• Minimum 6 months’ experience in hotel housekeeping in a supervisory/lead role.
• Proficient with computers for room lists, emails, and logs.
• Organised and friendly with guests and colleagues.
• Able to train and support new team members.

Responsibilities

• Allocate rooms to the team at start of shift and check in with them.
• Inspect departure and stayover rooms to ensure guest-ready.
• Monitor lobby, corridors and guest lifts.
• Coordinate with Reception on arrivals, late check-outs, VIPs and special requests.
• Train and support new team members to meet standards.
• Log maintenance faults, lost property and linen stock.
• Update room statuses and handover at end of shift.
• Oversee minibar inventory and posting.

Skills

Team leadership

Guest relations

Organised

Computer literacy

Tools

Excel

Job description

The Stratford is a 145-bedroom design-led hotel set within Manhattan Loft Gardens, a 42-storey skyscraper which also features 248 loft apartments, three sky terraces, two restaurants, three bars and four event rooms. The building is located within walking distance from Stratford International Station and Westfield Shopping Centre.

At The Stratford we do things a little differently, we value authenticity and encourage our team to bring their personality to work.

We’re looking for a Housekeeping Supervisor to join our Housekeeping Team. You’ll lead a small team of Room Attendants and House Porters on shift, check bedrooms and public areas, and work closely with Reception so rooms are ready when guests arrive. You’ll report to our Housekeeping Manager.

The role needs hotel housekeeping experience of at least 6 months. If you’ve got that and you’re ready to take on more responsibility, we’d like to hear from you.

What you’ll do…

• Allocate rooms to the team at the start of shift and checking in with them throughout the day
• Inspect departure and stayover rooms so every room is gust-ready
• Keeping an eye on assigned public areas – lobby, corridors and guest lifts
• Talk to Reception about early arrivals, late check-outs, VIPs and special requests
• Train and support new team members, ensuring the team consistently meet our housekeeping standards
• Manage guest requests and any housekeeping issues on shift and relevant situations on to the Housekeeping Manager
• Log maintenance faults, lost property and linen stock
• Update room statuses on the system and send a short handover at the end of shift
• Oversee minibar inventory and posting

What we are looking for…

• Minimum 6 months’ experience in hotel housekeeping as a Floor Supervisor, Housekeeping Assistant Manager, Room Coordinator, Team Leader or similar.
• Comfortable using a computer for the everyday parts of the job, such as checking the room list, responding to emails and updating spreadsheets/logs.
• Comfortable checking work and giving feedback
• Organised and friendly with guests and colleagues

Hours

• 20-48 hours a week, working days include some weekends and bank holidays
• Shifts are usually 9AM – 5:30PM with the occasional late shift
• Overtime is available and paid at your normal rate
• Rota will be published one week in advance
• 28 days holiday including bank holidays, rising with service

What’s in it for you…

• Gym discounts and wellness classes
• Monthly wellbeing challenges, trekking activities and sporting events
• Bi-annual theme parties
• Monthly birthday celebrations and ‘have one on us’ team drinks
• Treat yourself with lots of retail & hospitality perks through our partner Westfield Stratford City
• Freshly cooked food during your shift
• Discounts of up to 50% off F&B in our hotel
• Room discounts across the Marriott portfolio
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Opportunity to join and participate in our unique GROW academy
• Bike to work scheme
• Season ticket loan
• Experience stay in the hotel to enjoy with a plus one
• Wagestream – offering you a range of features, including up to 50% of salary stream before pay date, saving pot and financial advice
• Recommend a friend scheme, giving you the possibility to earn up to £500 for individual referral
• ‘Star of the Month’ and ‘Star of the Year’ awards
• Vitality At Work after 2 years’ service
• A supportive, people-focused culture