Sales Manager - LG Harrods

DOLCE&GABBANA; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury retail brand in London seeks a dynamic Sales Manager for their Leathergoods Department at Harrods. This role focuses on empowering the sales team, enhancing client experiences, and achieving sales targets. Ideal candidates will have proven leadership experience in luxury retail and excellent interpersonal skills. This is a full-time position with mid-seniority level requirements.

Qualifications

• Proven experience in a leadership role within luxury retail, ideally in accessories or leathergoods.
• Strong organizational and multitasking skills.
• Excellent interpersonal and communication abilities.
• Fluency in English; additional languages are a plus.
• Deep understanding of luxury client expectations and industry standards.

Responsibilities

• Enable Sales Excellence and support the sales team.
• Elevate the in-store experience through mentoring.
• Oversee sales execution and ensure brand alignment.
• Drive client retention through strategic CRM use.
• Track KPIs and implement improvement actions.
• Monitor KPIs and performance, identifying improvement opportunities and implementing action plans.
• Coach and mentor Client Advisors, fostering collaboration and accountability.
• Support operations including visual merchandising, stock organization, and shop floor upkeep.

Skills

Leadership in luxury retail

Organizational skills

Interpersonal skills

Fluency in English

Brand storytelling

Job description

Join to apply for the Sales Manager - LG Harrods role at DOLCE&GABBANA.

Role Overview

We are seeking a dynamic and detail‑oriented Sales Manager to join our Leathergoods Department at Harrods, London. As a true ambassador of the Dolce & Gabbana brand, you will play a pivotal role in empowering the sales team with the tools, guidance, and support they need to deliver exceptional client experiences and consistently achieve sales targets.

Responsibilities

• Enable Sales Excellence: Act as a key enabler for the sales team by ensuring they have the right tools, knowledge, and motivation to perform at their best and close sales effectively.
• Client Experience Leadership: Elevate the in-store experience by mentoring team members on delivering personalized, high‑touch service aligned with Dolce & Gabbana standards.
• Sales Floor Coordination: Oversee the smooth execution of the sales ceremony, ensuring consistency, efficiency, and alignment with brand values.
• Product & Brand Expertise: Serve as a role model in product knowledge and brand storytelling, inspiring the team and enhancing client engagement.
• Clienteling & CRM: Drive client retention and acquisition through strategic use of CRM tools, ensuring accurate data capture and proactive outreach.
• Performance Monitoring: Track individual and team KPIs, identify areas for improvement, and implement action plans to drive results.
• Team Development: Mentor and coach Client Advisors, fostering a culture of collaboration, accountability, and continuous improvement.
• Operational Support: Assist with visual merchandising, stock organization, and shop floor maintenance to ensure a premium environment.

Qualifications

• Proven experience in a leadership role within luxury retail, ideally in accessories or leathergoods.
• Strong organizational and multitasking skills, with a proactive and solution‑oriented mindset.
• Excellent interpersonal and communication abilities, with a talent for motivating and developing others.
• Fluency in English; additional languages are a plus.
• Deep understanding of luxury client expectations and industry standards.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Retail Luxury Goods and Jewelry