London Sales Advisor – Harrods Store

Cassina; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury design retailer based in London is seeking a Sales Advisor for their Harrods store. The ideal candidate will have a passion for contemporary design and at least 2 years of sales experience in a luxury retail environment. Responsibilities include welcoming customers, achieving sales targets, and maintaining store standards. Strong English language skills are essential, and familiarity with CRM and POS tools is preferred. This full-time role requires weekend and evening availability.

Qualifications

• Minimum 2 years experience in luxury furniture or design retail.
• Experience with trade clients is desirable.
• Strong English skills; an additional language is an advantage.

Responsibilities

• Welcome customers and provide exceptional hospitality.
• Achieve and exceed sales targets.
• Resolve customer issues professionally and promptly.

Skills

Customer-focused approach

Strong communication skills

Knowledge of materials and craftsmanship

Persuasive storytelling

Education

Degree in Interior Design, Architecture, or related field

Tools

CRM software

POS systems

Job description

Join to apply for the London Sales Advisor – Harrods Store role at Cassina

The Store Sales Advisor is responsible for delivering an exceptional, design-led customer experience within a luxury retail environment, fully aligned with the standards of the brand and the prestige of the Harrods setting. They combine deep product knowledge, refined sales capability, and a passion for contemporary design to build long‑term client relationships and drive commercial performance.

Key Responsibilities

• Welcome customers and provide exceptional hospitality;
• Conduct needs analysis to understand aesthetic and functional requirements;
• Present craftsmanship, materials, and brand heritage with confidence;
• Build a long‑term client book including private and trade clients.
• Achieve and exceed monthly and annual sales targets;
• Maintain accurate sales forecasts and follow‑up pipelines;
• Build and maintain a sales pipeline, creation through to close and after sale.

Store & brand experience

• Maintain impeccable store and visual merchandising standards;
• Ensure displays embody brand identity and presentation quality.

Operational & administrative responsibilities

• Process orders and payments accurately;
• Coordinate delivery, custom orders, and after‑sales support;
• Resolve customer issues professionally and promptly.

Brand representation & growth

• Attend brand events and training;
• Support the Harrods Concession Manager in implementing sales initiatives that increase sales performance and improve the customer experience;
• Act as an ambassador of contemporary design and craftsmanship.

Required Experience & Qualifications

• Degree in Interior Design, Architecture, or related field preferred;
• Minimum 2 years’ experience in luxury furniture or design retail;
• Experience with trade clients desirable;
• Strong English skills; an additional language is an advantage.

Skills & Attributes

Technical:

• Understanding of materials, finishes, craftsmanship, and design history;
• CRM, POS, and quoting tool familiarity.
• Highly customer‑focused and adaptive;
• Strong communication and persuasive storytelling skills;
• Target‑driven, organised, and composed under pressure.
• Luxury store environment (e.g., within a premium department store);
• Weekend and evening availability required;
• Willing to work in any London Retail location.

Location

London, UK

Seniority level

Associate

Employment type

Full-time

Job function

Furniture and Home Furnishings Manufacturing and Interior Design

Equal Opportunity Statement

Our company is an equal opportunity employer.

Interested candidates can send their CV with authorization for EU 2016/679 (GDPR).