Sales Executive - Travel Industry

Aspire Recruitment; Lancashire; On-site; GBP 23,000 - 31,000; Full time

Job summary

Aspire Recruitment in Ormskirk, Lancashire is seeking a Sales Executive in the travel industry to convert enquiries into bookings and promote the company’s destinations, tours and packages. The role requires a customer-focused sales background, experience working to targets and KPIs, handling objections, and a passion for travel. You'll be outbound calling and taking inbound inquiries, contributing to the sales team's targets.

Qualifications

• Experience in a customer-facing sales role, preferably in travel or hospitality.
• Proven track record of meeting targets and KPIs.
• Skilled at handling objections and closing sales.
• Comfortable making outbound calls and handling inbound inquiries.
• Demonstrated enthusiasm for travel and learning in the industry.

Responsibilities

• Respond promptly to incoming enquiries via phone and e-mail with excellent service and personalised recommendations.
• Promote destinations, tours and packages, upselling where appropriate.
• Follow up on open enquiries to secure bookings and maintain relationships.
• Overcome objections by offering suitable alternatives meeting customer needs.
• Liaise with operations, aviation and product teams to finalise bookings.
• Build rapport to encourage repeat bookings and referrals.
• Contribute to sales targets and monitor personal KPIs with the team.
• Keep up to date with products, destinations and pricing.
• Share customer insights and market trends with the wider team.

Skills

Customer-facing sales

Outbound & inbound calls

Objection handling

Target-driven

Travel interest

Job description

Sales Executive - Travel Industry

Location: Ormskirk, Lancashire (Office-Based)

Salary: £27,000 per annum

Working Hours: Required to work shift patterns across a 7 day period which are based across: Monday Friday: 9am 7pm, Saturday: 9am 5pm and Sunday: 10am 4pm.

Across a typical 12 week working rota, it would be expected that any successful candidates would work the following: 20 late shifts (10.30am 7pm) and 8 weekend days these could be individual Saturdays/Sundays or full weekends, with a full weekend counting as 2 of the 8 days.

About the Role

We re recruiting for a Sales Executive with our client based at their head office in the Ormskirk area to join their dynamic sales team. The key responsibility of this role will be to convert enquiries into confirmed travel bookings and doing so by promoting the company s unique selling points. This role will suit someone that can perfectly match exceptional customer service and driving revenue via exceptional sales activity.

Key Responsibilities

• Respond promptly to incoming enquiries via phone and e-mail communications whilst delivering an exceptional service and personalised recommendations.
• Promote the full range of destinations, tours and packages on offer, with the idea of up-selling at all times.
• Proactively follow up on all open enquiries with prospective customers this will include maintaining contact until bookings are secure and ensure any concerns are answered with a solution orientated approach that protects customer relationships.
• Overcoming any objections from new customer enquiries that may require offering other suitable alternatives that would meet customer requirements.
• Liaising with alternative departments (operations, aviation and product) to finalise travel arrangements.
• Build up a strong rapport and trust with customers that then encourages repeat bookings and potential customer referrals.
• Working well with the sales team in the contributing to team sales targets and monitoring personal KPI s.
• Keeping fully up to date with the company s products, destinations and pricing.
• Sharing customer insights and market trends with the wider team.

What We re Looking For

• Experienced in a customer facing sales role this ideally would be within the travel or hospitality sector although this is desirable.
• A sales background that has required to work towards targets and KPI s.
• Experienced in handling objections
• Comfortable in making outbound calls and experienced in taking inbound calls
• It would also be desirable for the right candidate to have a passion for travel and an eagerness to grow and learn within the travel industry.