Sales & Export Coordinator

Office Angels; Rockwell Green; On-site; GBP 38,000 - 43,000; Full time

Benefits offered by this job

25 days holiday

Company pension scheme

Annual Company Bonus

Cycle2Work scheme

Volunteering days

Enhanced parent/maternity pay

Employee Assistance Program (EAP)

Death in service insurance

Job summary

Office Angels in Wellington, Somerset is seeking a Sales & Export Coordinator to support the sales team with quotations, orders and logistics. You will manage CRM/MRP records, communicate delivery timelines, and coordinate with internal departments to ensure customer requirements are met.

The role requires experience in sales administration or export coordination, strong organisational skills, and proficiency with Microsoft Office.

Qualifications

• Experience in sales administration, customer service, logistics or export coordination.
• Proficient with CRM/MRP/ERP systems and Microsoft Office.
• Strong organisational and communication skills with attention to detail.

Responsibilities

• Support Sales in quotations, budgets and tender submissions.
• Maintain accurate CRM and MRP records for customers, quotes and opportunities.
• Process orders and communicate delivery requirements and shipping details clearly.
• Act as primary contact for customers, updating on quotes, orders and delivery schedules.
• Coordinate with Sales, Planning, Production, Purchasing, Warehouse and Finance to meet requirements.
• Handle returns, warranty claims and repairs efficiently.
• Prepare commercial documents for UK and international shipments.
• Arrange domestic and export shipments with approved logistics providers.

Skills

CRM/MRP systems

Customer service

Administrative coordination

Export documentation

Tools

CRM software

ERP systems

MRP systems

Microsoft Office

Job description

Job Title: Sales & Export Coordinator

Location: Wellington, Somerset

Salary: Up to circa £43K PA

Hours: Full time | 8am - 4.15pm Monday to Thursday, 8am - 3pm Friday

Benefit Package

• 25 days holiday plus bank holidays
• Company pension scheme
• Annual Company Bonus based on performance
• Cycle2Work scheme
• Up to 2 days per year for volunteering
• Enhanced Maternity/Paternity pay
• Employee Assistance Program (EAP)
• Death in service insurance (4 x salary after probation)The Company

A successful and growing technology-led manufacturing business that designs and supplies specialist products and solutions to a diverse range of industry sectors. Known for its focus on innovation, quality and customer service, the company offers a collaborative working environment and continues to invest in new technologies, people and processes to support its ongoing growth.

Key Responsibilities

• Support the Sales team in preparing and issuing quotations, budget proposals and tender submissions.
• Maintain accurate customer, quotation and opportunity records within CRM and MRP systems.
• Process customer orders, issuing acknowledgements and confirmations while ensuring delivery requirements and shipping details are communicated clearly.
• Act as a primary point of contact for customers, providing updates on quotations, orders, lead times and delivery schedules.
• Build strong customer relationships through proactive communication and excellent service.
• Coordinate with internal departments including Sales, Planning, Production, Purchasing, Warehouse, Service and Finance to ensure customer requirements are met.
• Manage customer returns, warranty claims and repair requests, ensuring efficient resolution.
• Prepare commercial invoices, packing lists and other documentation required for UK and international shipments.
• Arrange domestic and export shipments through approved logistics providers, couriers and freight forwarders.
• Support customs and export administration, maintaining accurate records of commodity codes, country of origin information and shipping documentation.
• Monitor shipments, obtain freight quotations and help resolve delivery, freight or customs-related issues.
• Review shipping documentation and freight invoices to ensure accuracy and compliance.
• Maintain organised, audit-ready sales, shipping and customs records.
• Develop effective relationships with logistics partners and external organisations, including the Chamber of Commerce.
• Identify and support improvements to customer service, operational efficiency, delivery performance and freight cost management.

Knowledge, Skills & Experience

• Previous experience in sales administration, customer service, logistics, export administration, or a similar coordination role, ideally within a manufacturing or engineering environment.
• Confident using CRM, ERP, or MRP systems, with good working knowledge of Microsoft Office applications.
• Excellent organisational and communication skills, with the ability to manage multiple tasks, prioritise effectively, and maintain a high level of accuracy.
• A proactive and customer-focused approach, with the ability to build positive relationships both internally and externally.
• Knowledge of import/export processes, customs documentation, Incoterms, and international freight would be advantageous.

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.

By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website